CLT Airport Customer Service

Charlotte Douglas International Airport (CLT) is well known for its wide variety of customer service offerings. Based on user feedback, most passengers find the airport staff helpful, though some reviewers have shared concerns about inconsistent service, particularly during peak times. This comprehensive guide covers both the practical services available and passenger experiences to help you navigate CLT with ease.

User Feedback and General Information

Contact information

Official Website - Facebook - X - Visitor Info Center: 704-359-4027 - TSA Customer Service +1 866-289-9673

Some travelers have reported positive experiences with CLT customer service, citing friendly volunteers and well-located information desks. However, there have also been complaints about long wait times at Lost & Found and inconsistent service at airline counters during busy periods.

Information Desks

Information desks are conveniently located at the center of the ticketing area and baggage claim. Volunteers in bright yellow shirts can assist with directions, restaurant recommendations, and guidance throughout the terminal. Passengers have generally appreciated the accessibility of these services but note that lines can become long during peak travel hours.

Airport Volunteers

Since 2005, CLT volunteers have been assisting millions of travelers with navigation, recommending dining options, and offering general guidance. Many reviews praise the volunteers for their helpfulness, though a few travelers noted a lack of volunteers during late-night shifts, making it more challenging to find assistance at odd hours.

Lost and Found

The Lost and Found office is located in Baggage Claim Zone 4 and is open from 7 a.m. to 11 p.m., seven days a week. User reviews are mixed: some passengers praised the efficient handling of lost items, while others felt that the process took too long, especially during holidays when staffing is reduced.

To report a lost item, complete the Lost & Found Reporting Form on the official CLT website. For items left in the aircraft or boarding area, contact the airline directly, while items left in restaurants or retail stores should be reported to the corresponding company.

Meet and Greet

Air General’s Meet & Greet Services provide assistance to make your travel experience smoother. Services include arrival and departure assistance, baggage handling, and lounge access arrangements. While most passengers who use these services report high satisfaction, a few have mentioned that the service can be pricey compared to similar offerings at other airports.

More details can be found at airgeneraltraveler.com or by emailing [email protected].