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CLT Airport Customer Service

General Information

  • Airport Automated Information: 704-359-4910
  • Visitor Info Center: 704-359-4027
  • Airport Information/Paging: 704-359-4013
  • Airport Law Enforcement & Emergency: 704-359-4012
  • Airport Parking: 704-359-4038
  • City of Charlotte Aviation Department: 704-359-4900

Information Desks

At CLT, you'll find information desks conveniently located in the center of the ticketing area and the baggage claim. Additionally, customer service volunteers, easily spotted by their bright yellow shirts, are available throughout the airport to assist you.

Airport Volunteers

Volunteers at Charlotte Douglas International Airport (CLT) have been assisting millions of travelers passing through the Queen City since 2005. These volunteers greet passengers, answer their questions, and provide directions. They guide passengers to their gates, recommend dining options, and highlight the many services and amenities available at CLT. The volunteer program is diverse, with equal numbers of men and women, ranging from college students to recent retirees.

For special assistance, such as wheelchair services or gate escorts, passengers should contact their airlines directly.

Travelers Aid

While CLT does not have a dedicated Travelers Aid center, you can find assistance at the Community Link center in Charlotte, located at 601 E. 5th St., Suite 220, Charlotte, NC 28202.

Lost and Found

The Airport Lost and Found office is located in Baggage Claim in Zone 4 and is staffed seven days a week from 7 a.m. to 11 p.m. These hours may adjust on city holidays. Items left behind at Charlotte CLT are turned in to different agencies depending on where they were found.

To assist in locating your lost item(s), please go to the official airport website and complete and submit the Lost & Found Reporting Form. If you are unsure, please contact each agency individually.

  • Aircraft or Boarding Area – Contact the airline you flew with (Baggage Services numbers for each airline are listed below).
  • Restaurants and Food Court – Contact HMSHost at [email protected].
  • Retail Stores – Contact The Paradies Shops at 704-359-1890.
  • Security Checkpoint and all other areas – Submit the Lost & Found Reporting Form.

When submitting a claim, please be as descriptive as possible and include any unique identifiers to help match your item(s):

Name and best contact information - Date and location the item was lost or last seen - Description of the item (e.g., for a cell phone, include the cell phone number, carrier, brand, and serial number)

If your item is found, the office administrator will contact you to arrange pick-up. You will not be contacted if the item is not turned in. Items that remain unclaimed for 30 days will become the property of the City of Charlotte.

Meet and Greet

Meet & Greet Services is offered by Air General, providing airline travelers with various options to make routine airport travel seamless, effortless, safe, and even luxurious.

Available services include:

  • Dedicated Arrival & Departure Assistance
  • Baggage & Porter Services
  • Transportation Arrangements
  • Interline Transfers/Connections Service
  • Airline Lounge Access Arrangements
  • Assistance with Shopping, arrangements at Airport Hotel Business Center, etc.

For further information, visit airgeneraltraveler.com. For bookings, write to [email protected].