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Frequently Asked Questions at (CLT)

Answers to passenger questions

What is the budget way to travel from the airport to the city or vice versa?

The most economical way to travel from the airport to the city or vice versa is to use public transportation. Sprinter is the Charlotte Area Transit System (CAT) express bus that serves the route Charlotte Airport – downtown via Wilkinson Boulevard. It runs to the city centre in just 30 minutes, from 05:30 am to 12:55 pm, every 30 minutes. Holidays may vary. Stops are located at Zone D, Baggage Claim area. Standar fare ($2.20)

Transportation at CLT

Where is the Uber or Lyft Airport pickup location?

App-based rideshare services are located on the Arrivals/Baggage Claim level (lower level, Zone 4). The apps will provide you with directions to the pickup points at Charlotte Airport. Door D is designated as the CLT pickup location. Look for rideshare pickup signs at Charlotte Douglas International Airport. Meet your driver. On the other hand, Licensed Taxi Stands (identified by a decal on the vehicle door) are available at the curbside on the Arrivals/Baggage Claim level, with an attendant on duty to assist passengers from 6:45 a.m. to 12:15 a.m. CLICK HERE

Is there free internet access?

Passengers can enjoy free WiFi throughout the terminal. To connect, select the network "CLT Free WiFi." If you encounter any issues, open a new browser window and type in a website or refresh your current browser.

How to transfer between the Concourses and the Main Terminal?

Walking. Charlotte Douglas is a fully connected airport, with all concourses accessible from the main terminal and from each other. Unlike some airports, there are no trains or electronic people movers between concourses. Travelers must walk to move between concourses. Fortunately, the layout is designed to be pedestrian-friendly, and it's possible to walk between the two furthest gates within 15 minutes. For passengers with mobility issues, wheelchair assistance is available by contacting your airline. On the other hand, Parking lots are well connected with the Concourses by a 24/7 shuttle service. LEARN MORE

What to do in case of loss of valuables or luggage?

Lost and Found
The Airport Lost and Found office is located in Baggage Claim in Zone 4 and is staffed seven days a week from 7 a.m. to 11 p.m. These hours may adjust on city holidays. Items left behind at Charlotte CLT are turned in to different agencies depending on where they were found.

To assist in locating your lost item(s), please go to the official airport website and complete and submit the Lost & Found Reporting Form. If you are unsure, please contact each agency individually.

  • Aircraft or Boarding Area – Contact the airline you flew with (Baggage Services numbers for each airline are listed below).
  • Restaurants and Food Court – Contact HMSHost at [email protected].
  • Retail Stores – Contact The Paradies Shops at 704-359-1890.
  • Security Checkpoint and all other areas – Submit the Lost & Found Reporting Form.

Is there a luggage storage service?

CLT has no luggage storage facilities inside the airport. However, private companies offer luggage storage services near the airport. Some of these options include Bounce, Stasher, among others.

Is there any free parking area in CLT International airport?

The first 15 minutes on the Hourly Deck Lot are free. On the other hand, the designated waiting area for cell phones is free of charge for individuals waiting to pick up passengers. For this reason you must wait in your vehicle and have your passengers call or text when they have their luggage, then drive to the terminal’s lower level (Arrivals/Baggage Claim) to pick them up.

Is possible to get a SIM card?

InMotion offers SIM cards ideal for travelers visiting the United States or for those traveling from the United States abroad. The stores are located in the Main Terminal, Near checkpoint C and in Level 2 Departures (Concourse C, D/E Connector and A Connector). Hours -6:00 a.m. - 10:00 p.m.

Is the airport open 24/7?

Although airport (main Terminal and Concourses) remain open the 24 hours, the operating hours of TSA checkpoints at CLT vary depending on the day of the week and flights. It's recommended to contact the official CLT Airport website for information specific to your departure day and the checkpoint according your airline and destination. Generally, security opens between 3:30 a.m. – 11:45 p.m. But, starting and closing hours differ by Concourse. On the other hand, there are some FOOD options available 24/7. SHOPPING options have their own hours as well as Airline Lounges.

What to do in case of a long layover?

Charlotte Douglas International Airport offers a variety of shopping options, including duty-free stores, and a range of dining choices. The airport also provides numerous other amenities such as mother's rooms, device charging stations, and resting areas throughout the terminals. Additionally, there are airline lounges that feature drinks, food, workspaces, and more. For families, there is a children's play area, and for those seeking quiet reflection, a chapel is available, among other conveniences.

In case the waiting flight takes much longer you can use the Minute Suites (access with Priority Pass) located in the Main Terminal (Atrium) inside Security or in D/E Connecters near Gate D1. They are open 24 hours and have showers and rooms available. In addition, there are some accommodation options near the airport such as:

Home2 Suites by Hilton Charlotte Airport (2.6 km/1.6 millas) 
Hampton Inn & Suites Charlotte-Airport (2.7 km/1.7 millas) 
Courtyard Charlotte Airport North (2.8 km/1.7 millas) 
Holiday Inn Charlotte Airport (2.9 km/1.8 millas) 
Hilton Garden Inn Charlotte Airport (2.9 km/1.8 millas)