Frequently Asked Questions at (CLT)

The most economical way to travel from the airport to the city or vice versa is to use public transportation. Sprinter is the Charlotte Area Transit System (CATS) express bus that serves the route between Charlotte Airport and downtown via Wilkinson Boulevard. It runs to the city center in just 30 minutes, from 05:30 a.m. to 12:55 p.m., every 30 minutes. Holidays may vary. Stops are located at Zone D, Baggage Claim area. Standard fare is $2.20.

App-based rideshare services are located on the Arrivals/Baggage Claim level (lower level, Zone 4). The apps will guide you to the pickup points at Charlotte Airport. Door D is designated as the CLT pickup location. Follow rideshare pickup signs throughout the terminal. Licensed taxis are also available at the curbside on the same level, with an attendant on duty from 6:45 a.m. to 12:15 a.m. CLICK HERE for more details.

Passengers can enjoy free WiFi throughout the terminal. To connect, select the network "CLT Free WiFi." If you encounter any issues, open a new browser window and type in a website or refresh your current browser.

Walking is the primary mode of transportation between concourses and the main terminal. Charlotte Douglas is fully connected, and walking between gates typically takes no more than 15 minutes. The layout is pedestrian-friendly, though some users have commented on the lack of moving walkways or trams. Wheelchair assistance is available for those with mobility issues. LEARN MORE.

Lost and Found: The Lost and Found office is located in Baggage Claim Zone 4 and is open daily from 7 a.m. to 11 p.m. Items left behind in different areas of the airport may be handled by different agencies. Submit a Lost & Found Report for assistance. Contact the relevant agency if you lost your item in:

• Aircraft or Boarding Area: Contact your airline directly.
• Restaurants or Food Court: Contact HMSHost at [email protected].
• Retail Stores: Call The Paradies Shops at 704-359-1890.

CLT does not offer luggage storage services, but private companies such as Bounce and Stasher provide storage services near the airport. These can be pre-booked for convenience.

The first 15 minutes on the Hourly Deck Lot are free. On the other hand, the designated waiting area for cell phones is free of charge for individuals waiting to pick up passengers. For this reason, you must wait in your vehicle and have your passengers call or text when they have their luggage, then drive to the terminal’s lower level (Arrivals/Baggage Claim) to pick them up.

InMotion offers SIM cards ideal for travelers visiting the United States or for those traveling from the United States abroad. The stores are located in the Main Terminal, near Checkpoint C, and in Level 2 Departures (Concourse C, D/E Connector, and A Connector). The hours of operation are from 6:00 a.m. to 10:00 p.m.

Yes, the airport (main terminal and concourses) remains open 24/7. However, TSA checkpoints operate at different hours depending on the day and flight schedules. Typically, TSA opens between 3:30 a.m. and 11:45 p.m., but specific times vary by concourse. For up-to-date information on security checkpoint hours, visit the official CLT website. There are also some food options available 24/7, while shopping options and airline lounges have varying hours.

CLT offers various shopping options, including duty-free stores, and dining choices throughout the terminal. Passengers can also relax at airline lounges or use the many amenities available such as mother's rooms, device charging stations, and resting areas. Additionally, the airport has a children’s play area and a chapel for quiet reflection.

For longer waits, consider using the **Minute Suites** located in the Main Terminal (Atrium) inside Security or near Gate D1 in the D/E Connector. These suites offer comfortable resting spaces, showers, and are open 24/7. Access is available with Priority Pass.

Additionally, several hotels are located nearby for extended layovers, such as:

• Home2 Suites by Hilton Charlotte Airport (2.6 km/1.6 miles)
• Hampton Inn & Suites Charlotte-Airport (2.7 km/1.7 miles)
• Courtyard Charlotte Airport North (2.8 km/1.7 miles)
• Holiday Inn Charlotte Airport (2.9 km/1.8 miles)
• Hilton Garden Inn Charlotte Airport (2.9 km/1.8 miles)

Search and book hotels near CLT here.

CLT offers a variety of amenities and services, including:

• Dining options: Restaurants, fast food, and cafes available in all terminals, with some open 24/7.
• Shopping: Duty-free shops and retail stores are located throughout the terminal.
• Lounges: Airline lounges with showers, drinks, and workspaces. Learn more here.
• Mother’s rooms: Located near the atrium for nursing mothers.
• Device charging stations: Available throughout the concourses.
• Children’s play area: A designated play area for kids in the terminal.

Yes, CLT offers services for passengers with special needs, including wheelchair assistance and accessible facilities for passengers with mobility, hearing, or visual impairments. It is recommended to contact your airline in advance for assistance. Accessible restrooms and elevators are available throughout the airport. Learn more here.

CLT offers various parking options, including hourly, daily, and long-term parking lots. The first 15 minutes in the Hourly Deck Lot are free. Shuttle services run 24/7 between the parking lots and the terminal. Check the CLT parking page for up-to-date rates and more information.

Be vigilant and aware of your surroundings. Only use authorized taxis and rideshares, and avoid accepting unsolicited help from strangers. Keep your valuables secure, and if you’re traveling with expensive items, store them in your carry-on luggage. For more tips, visit the theft and scams prevention page.