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General Services at Charlotte Airport
Transiting through Charlotte Airport (CLT) can be a smooth experience if you know where to find what you need. From digital connectivity to interfaith quiet spaces, the airport offers complete infrastructure, although not without logistical challenges. This guide will help you navigate its services like an expert, taking advantage of its virtues and avoiding the inconveniences reported by other travelers.
Quick questions about general services at CLT
- Is there free Wi-Fi? Yes, the network is "CLT Free WiFi". It is functional for basics, but be prepared for frequent disconnections in crowded areas.
- Where can I charge my phone? There are stations in all concourses. The seats with integrated charging at gates A, B, and C are the most comfortable, if you manage to find a free one.
- Are ATMs available? Yes, Bank of America ATMs. You will find them both before and after security checkpoints.
- Can I exchange currency? Yes, at CXI kiosks. However, users warn about uncompetitive rates and long waits.
- Is it family-friendly? Yes, the nursing rooms are high quality, although signage to reach them on the upper level of the Atrium is confusing.
- Where do pets go? There are specific relief areas. The most accessible one is in the Concourse A connector.
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Critical Points: The Smart Traveler's Manual
Free Wi-Fi instability
Many travelers rate CLT's Wi-Fi as "unreliable" or "slow." At times of saturation, the network may stop working completely, making it difficult to download boarding passes or maps.
Strategy: Do not wait until you are at the boarding gate to download your important documents. Do it before arriving at the airport or use your mobile data if you need a stable connection for video calls or work.
Out-of-service outlets
Due to constant construction, especially in the areas of Concourses D and E, many power outlets are broken or have no power. Additionally, it is common to see airport employees occupying the few functional outlets.
Strategy: Always travel with a power bank. If you need to charge your device, look for the work tables in the new Concourse A extension, where the infrastructure is more modern and reliable.
The cost of currency exchange
CXI kiosks often have lines and fees that users describe as "excessive."
Strategy: If you need dollars or euros, use the Bank of America ATMs distributed throughout the terminal. They usually offer a fairer exchange rate than currency counters, even with international bank fees.
Nursing room locations
Although the rooms are excellent and well-equipped, they are located on upper levels or connectors that are not always immediately visible.
Strategy: If you are in the Atrium, look for the elevator near the restrooms of Concourses A or D to go up to the upper level. Do not rely solely on hallway signs, as they are sometimes blocked by construction.
Facilities and services at Charlotte Airport include Wi-Fi, charging stations, banking services, business center, family and mother's rooms, chapel, pet relief areas, and services for travelers with children. This overview not only provides useful information but also incorporates user experiences, facilitating a more detailed analysis of what to expect and what to keep in mind. Additionally, CLT Airport offers a food court, shopping area, VIP lounges, accessibility for passengers with special needs, and traveler assistance.
User experience and general comments
In this section, we integrate both the functional aspects of services at Charlotte Airport and comments from real passengers, allowing for a clearer understanding of the strengths and areas for improvement in these services.
User Experience: The general perception is that CLT is an airport "in transition." Services in the new areas are top-notch, while in the older zones, wear and tear and lack of maintenance are felt.
Wi-Fi
Passengers can enjoy free Wi-Fi throughout the terminal. To connect, select the network "CLT Free WiFi".
Although some users find it useful for basic tasks, recent opinions are mixed. Many report that the Wi-Fi is "useless" or "non-functional" most of the time, with frequent disconnections even in common areas like the Atrium or near main gates.
Charging stations
Charging stations are available in all concourses and in various areas near boarding gates. To enjoy seats with power outlets and integrated USB ports, visit gates A1-A39, B1-B16, and C2-C19. Additionally, there are extra power outlets distributed throughout the Atrium and in all concourses.
User Experience: "Don't count on the wall outlets," travelers warn. Many are loose, and plugs fall out on their own. "Totem" style charging stations in the hallways tend to be more reliable than the outlets under the seats.
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Security tips:
- 🔒 Always install the latest operating system updates on your smartphone.
- 🔒 Disable data transfer features while charging.
- 🔒 Use only your own charging cable or a trusted one.
- 🔒 If asked to share data, deny access.
- 🔒 If possible, use a VPN for added security.
Banking services
ATMs
Bank of America ATMs can be found both before and after security screening.
Pre-security:
- Near the Visitor Info Center (arrivals/baggage claim level)
- Express Deck Preferred
Post-security:
- Atrium, next to Hissho Sushi and Red Mango
- Gates A1, B7, C9, and D6
- D/E Connector, near the American Airlines Admirals Club
- Concourse E Rotunda
Currency Exchange
CXI - Currency Exchange International offers currency exchange services, with offices past security, both in the terminal Atrium and in Concourse D.
According to recent travelers, exchange services are useful but somewhat slow and not always available during early or late hours. Many recommend using ATMs to get better rates and avoid long lines.
Interfaith Chapel
Located in the Atrium on the upper level, the interfaith chapel is open 24 hours a day, 7 days a week. More information
User Experience: It is described as an "oasis of peace" amidst the chaos of Charlotte. It is the ideal place if you need absolute silence to meditate or simply get away from construction noise.
Pet Relief Areas
Pet relief areas are conveniently located inside the terminal, after security, at the following locations:
- Concourse A Connector (between gates A1-A13 and A21-A29)
- Restroom corridor near the corner of Concourses D and E, across from Checkpoint E
- Concourse E near gate E36
There is also a pet relief area in the baggage claim hall (pre-security), behind baggage carousel 3, between the restrooms and the oversized baggage claim counter.
User Experience: Pet owners appreciate the existence of these zones but warn that the smell can be strong if the ventilation system is not at full power. It is recommended to bring your own wet wipes in case the dispensers are empty.
Traveling with children
CLT features five mother's rooms, offering quiet spaces for nursing mothers seeking privacy.
One room is located on the upper level of the Atrium, across from the airport chapel (directly above Cinnabon). Access is available via the stairs in the Atrium or elevators near the restrooms in Concourses A and D.
Another room is found in the Concourse A connector, between gates A1-A13 and A21-A29, and a third is near the restroom corridor at the corner of Concourses D and E, across from Checkpoint E. The newer rooms are located between gates E32 and E36 in Concourse E, and next to gate A32 in Concourse A.
Each Mother’s Room features private nursing stalls with cushioned seating and power outlets. There are also diaper changing stations, sinks, and additional power outlets.
User Experience: Mothers rate these rooms as "some of the best in U.S. airports," highlighting their cleanliness and the comfort of the armchairs. The only negative point is that if you are traveling alone with a lot of luggage, the cubicles can feel a bit tight.
Additionally, all men's, women's, and family restrooms throughout the terminal feature diaper changing stations.