General Services at Charlotte Airport

The installations and amenities at Charlotte Airport include Wi-Fi, power stations, banking services, business center, family and mother's rooms, Chapel, pet relief areas, and services for travelers with kids. This development not only provides useful information but also incorporates user experiences, facilitating an in-depth analysis of what to expect and what to keep in mind. Additionally, CLT Airport offers a food court, shopping area, lounges, accessibility for passengers with special needs, and traveler assistance.

User Experience and General Feedback

In this section, we integrate both the functional aspects of the services at Charlotte Airport and the feedback from real passengers, allowing for a clearer understanding of the strengths and areas of improvement in these services.

Wi-Fi

Passengers can enjoy free Wi-Fi throughout the terminal. To connect, select the network "CLT Free WiFi." Some users have reported occasional disconnections or slower speeds in crowded areas. However, most agree it provides sufficient coverage for basic tasks like checking emails or browsing social media.

Power Stations

Charging stations are available on all concourses and in various gate areas. To enjoy seats with integrated power and USB ports, visit Gates A1-A29, B1-B16, and C2-C19. Additional power outlets are located throughout the Atrium and all concourses.

Reviews on platforms like Google Reviews and Skytrax mention that finding a free outlet can be difficult during busy hours, especially near gates with limited seating. Some passengers suggest adding more charging stations to avoid overcrowding at the existing ones.

Always install the latest operating system updates on your smartphone.
Disable data transfer features while charging.
Use only your own charging cable or one from a trusted source.
If prompted to share data, decline access.
If possible, use a VPN for added security.

Banking Services

ATMs

Bank of America ATMs can be found both Pre- and Post-Security.

Pre-Security:
Near the Visitor Info Center (Arrivals/Baggage Claim level)
Express Deck Preferred

Post-Security:
Atrium next to Hissho Sushi and Red Mango
Gates A1, B7, C9, and D6
D/E Connector near American Airlines Admirals Club
Concourse E Rotunda

Currency Exchange

CXI - Currency Exchange International provides foreign currency exchange services, located Post-Security at Atrium Concourse D.

Some travelers, especially international passengers, note that the availability of currency exchange is limited and recommend using ATMs for better rates. However, the location in Concourse D is convenient for those needing last-minute cash.

Interfaith Chapel

Located in the Atrium on the upper level, the Interfaith Chapel is open 24/7. Further Information

Pet Relief Areas

Pet relief areas are conveniently located inside the terminal (post-security) at the following locations:

Concourse A Connector (between Gates A1-A13 and A21-A29)
Restroom corridor near the corner of Concourses D and E, across from Checkpoint E
Concourse E near Gate E36

An indoor pet relief area is also available in Baggage Claim (pre-security, lower level), between Zone D and Zone E, behind the baggage carousel.

Some pet owners have mentioned that while the pet relief areas are convenient, they can get crowded and would benefit from more frequent cleaning, especially in the busier concourses.

Traveling with Kids

CLT provides four Mother's Room locations, offering peaceful spaces for nursing mothers seeking privacy. These rooms are available for all nursing mothers at CLT.

One room is located on the upper level of the Atrium, across from the Airport Chapel (directly above Cinnabon). Access is via stairways in the Atrium or elevators near restrooms on Concourse A and Concourse D.

Another room is in the Concourse A Connector between Gates A1-A13 and A21-A29, and a third is near the restroom corridor at the corner of Concourses D and E, opposite Checkpoint E. The newest location is between Gates E32 and E36 in Concourse E.

Each Mother's Room features private nursing stalls with cushioned seating and power outlets. Diaper changing stations, sinks, and additional power outlets are also available. These facilities are praised in reviews for being clean and well-maintained, though some travelers mention that they can be hard to find, particularly for first-time visitors.

Additionally, all men's, women's, and family restrooms throughout the terminal include diaper changing stations.