General Services at Charlotte Airport

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Facilities and services at Charlotte Airport include Wi-Fi, charging stations, banking services, business center, family and nursing rooms, chapel, pet relief areas, and services for travelers with children. This section not only provides useful information, but also incorporates user experiences, making it easier to understand what to expect and consider. Additionally, CLT Airport offers a food court, shopping area, VIP lounges, accessibility for passengers with special needs, and traveler assistance.

User Experience and General Feedback

In this section, we integrate both the functional aspects of services at Charlotte Airport and feedback from real passengers, providing a clearer understanding of the strengths and areas for improvement of these services.

📶 Wi-Fi

Passengers can enjoy free Wi-Fi throughout the terminal. To connect, select the network "CLT Free WiFi".

Although some users find it useful for basic tasks, recent opinions are mixed. Many report that the Wi-Fi is “unusable” or “non-functional” most of the time, with frequent disconnections even in common areas like the Atrium or near main gates.

🔌 Charging Stations

Charging stations are available in all concourses and in several areas near the boarding gates. For seating with integrated power outlets and USB ports, visit gates A1-A39, B1-B16, and C2-C19. Additionally, there are extra power outlets throughout the Atrium and all concourses.

Several passengers have indicated that many of the outlets do not work or are occupied, and that the few available are often taken by employees charging their personal phones, which causes frustration, especially during peak traffic hours.

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⚠️ Safety tips:

1. 🔒 Always install the latest operating system updates on your smartphone.
2. 🔒 Turn off data transfer features while charging.
3. 🔒 Only use your own charging cable or one you trust.
4. 🔒 If asked to share data, deny access.
5. 🔒 If possible, use a VPN for extra security.

💳 Banking Services

ATMs

Bank of America ATMs can be found both before and after the security checkpoint.

Before security:
– Near the Visitor Information Center (Arrivals/Baggage Claim level)
– Express Deck Preferred

After security:
– Atrium next to Hissho Sushi and Red Mango
– Gates A1, B7, C9, and D6
– D/E Connector near the American Airlines Admirals Club
– Concourse E Rotunda

Currency Exchange

CXI - Currency Exchange International offers foreign currency exchange services, with offices located past security in both the Terminal Atrium and Concourse D.

According to recent travelers, the exchange services are useful but somewhat slow and not always available during early or late hours. Many recommend using ATMs to get better rates and avoid long lines.

⛪ Interfaith Chapel

Located in the Atrium on the upper level, the interfaith chapel is open 24 hours a day, 7 days a week. More information

🐾 Pet Relief Areas

Pet relief areas are conveniently located inside the terminal, past security, at the following locations:

• Concourse A Connector (between Gates A1-A13 and A21-A29)
• Restroom corridor near the corner of Concourses D and E, across from Checkpoint 3
• Concourse E near Gate E36

There is also a pet relief area in the baggage claim area (before security), behind baggage carousel 3, between the restrooms and the oversize baggage claim desk.

Passengers with pets value these areas positively, although some indicate they should be cleaned more frequently, especially during high traffic times.

👶 Traveling with Children

CLT has five nursing rooms, offering quiet spaces for nursing mothers seeking privacy.

One of the rooms is located on the upper level of the Atrium, across from the airport chapel (directly above Cinnabon). Access is available via the stairs in the Atrium or the elevators near the restrooms in Concourses A and D.

Another room is located in the Concourse A Connector, between gates A1-A13 and A21-A29, and a third is near the restroom hallway at the corner of Concourses D and E, across from Checkpoint 3. The newest rooms are located between gates E32 and E36 in Concourse E, and next to Gate A32 in Concourse A.

Each nursing room includes private nursing stations with cushioned seating and power outlets. There are also diaper changing stations, sinks, and additional outlets.

These facilities have received praise for their cleanliness and comfort, although some mothers comment that the signage to locate them is unclear, causing confusion for first-time airport visitors.

Additionally, all men's, women's, and family restrooms throughout the terminal include diaper changing stations.