VIP Lounges at CLT Airport

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The Club CLT

What Users Say

The Club CLT, accessible through programs like Priority Pass, offers an alternative to airline lounges, but opinions are very divided.

What Users Like About The Club CLT:

• Food and Drinks (Some Positive Experiences): Some users find the food "surprisingly good" or "decent and edible," especially compared to paying high prices for sandwiches in the terminal. Specific mentions include honey-fried country steak sandwiches, Alfredo pasta (though "not the best, but comfy"), and good shrimp and grits. Well-made drinks and an open bar are a plus.
• Staff (Some Positive Experiences): Friendly and helpful employees who clean quickly. Efficient bartenders. Two staff members (Salamatu and Povi) were especially praised for their exceptional service.
• Economical Alternative: Considered less expensive than a day pass for the Admirals Club and a good option if other lounges are full.
• Cleanliness (Occasional): It's mentioned that they clean constantly, and you can smell bleach, which some see as a positive.

Areas for Improvement at The Club CLT:

• Crowding and Size: This is the most common complaint. Described as "too small to handle CLT's traffic capacity," "shoulder to shoulder," and with frequent waits (15-40 minutes).
• Food Quality (Inconsistent and Limited): Many rate it as "mediocre" (e.g., breakfast with hash browns and a little scrambled egg), "bar food bordering on nasty," or with a "very limited" selection (oatmeal, cereal, fruit). Poor quality machine coffee.
• Service and Staff Attitude (Negative): "Rude" reception staff indicating long waits. General attitude described as "cold, dismissive," making customers feel like an inconvenience. An amputee user reported a total lack of assistance or basic decency from staff.
• Cleanliness (Negative): Described as "not clean."
• Management and Organization: Management is criticized, such as a manager asking people to remove their bags from chairs instead of using signage. Difficulty ordering food (no clear menu, staff walking through crowds).
• Negative International Comparison: It's noted that US lounges in general (and this one in particular) lack the hospitality, freshness, and variety of food found in international lounges.
• Value with Priority Pass: Some feel that, although "free" with Priority Pass, the quality is "horrible" compared to other lounges.

The Club CLT can be an option if other lounges are inaccessible and an open bar is valued, but be prepared for possible crowding, waits, and highly variable food and service quality. Expectations should be moderate, especially when compared to higher-category or international lounges.

Location

Near the A/B Connector, past Security Level 2, Departures/Check-In. It is located on the left side of the concourse, just before reaching gates A22 and A21.

Hours

Daily: 5:00 AM to 9:30 PM.

Services and Facilities

Complimentary snacks and beverages, digital food and beverage ordering, comfortable seating, workstations, flight information monitors, complimentary Wi-Fi, showers, newspapers and magazines, TV, air conditioning. Passengers appreciate the quiet atmosphere, although some mention the lounge can get crowded during peak hours.

Access and Fees

Available to Priority Pass, LoungeKey, or Diners Club members, or by paying USD45.00 per person for a day pass. Can be booked 6 hours in advance, with access permitted 3 hours before departure. Children under 2 enter free.

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American Airlines Admirals Club

What Users Say

The Admirals Clubs at CLT, being a major hub for American Airlines, are frequently mentioned. The general perception is mixed, with clearly identified strengths and weaknesses by travelers.

What Users Like About the Admirals Club:

• Spaciousness and Seating Availability (in some cases): Some users note that, despite being crowded, the size of certain locations (like the one near Concourse D) allows them to find seating. The abundance of comfortable seating, in general, is valued.
• Improvement Over the Terminal: Consistently considered a "much, much better" option than waiting at the boarding gates.
• Food and Drink Quality (Divided Opinions): While some find the food selection small but good quality (especially for breakfast or lunch, with mentions of an avocado toast cart with salmon and prosciutto), others rate it as "finger food at an insurance seminar quality" or "never looks great." The mac and cheese and pulled chicken BBQ have received specific praise on one occasion.
• Staff (Some Positive Experiences): Cleaning staff who do a good job and friendly, attentive waiters in seating areas are mentioned. One bartender (Kimberly at the B gate lounge) was highlighted for her excellent service.
• Renovations: Renovations that have added more seating are appreciated.

Areas for Improvement at the Admirals Club:

• Crowding: This is the most frequent complaint. Many reviews indicate that the clubs are "always overcrowded" or "too small for the number of people," which causes stress instead of relaxation.
• Access Restrictions: Difficulty accessing with day passes when the club is full or during international travel periods, with waits of several hours.
• Cleanliness (Inconsistent): The Concourse C location was described as "dirty," with uncleaned tables. Other general comments mention used napkins and plates/drinks everywhere.
• Service Quality (Inconsistent): Staff perceived as "overwhelmed," resulting in "short and pushy" treatment. Some bartenders' expectation of tips is criticized, especially after shift changes.
• Tableware and Presentation: A major complaint was the use of paper plates and plastic utensils, considered unacceptable for the cost and category of the lounge, especially compared to others offering real tableware. Dirty wine glasses were also mentioned.
• Noisy Atmosphere: The size and number of people, along with staff conversations, can prevent it from being a peaceful retreat.
• Restrooms: The size of the restrooms is considered a weak point in relation to the number of users.
• General Feeling: Some users feel the service has declined and the facilities feel "outdated."

In summary: The Admirals Clubs can offer a respite with comfortable seating and some decent food options, but the experience is frequently marred by crowding, inconsistencies in cleanliness and service, and details like disposable tableware.

Location

• Concourse B, after security, between gates 3 and 5
• Intersection of Concourses C and D, after security

Hours

Daily: 5:15 AM to 10:45 PM

Services and Facilities

Breakfast, lunch, and dinner options, beverages (alcoholic and non-alcoholic), comfortable seating, Wi-Fi, flight information monitors, newspapers and magazines, computers, TV. Some passengers highlight the premium food options, although they also mention that space can be limited during peak hours.

Access and Fees

Available to first or business class passengers of American Airlines and oneworld carriers, Admirals Club or Alaska Lounge+ members, and other eligible groups, including military personnel in uniform and oneworld Emerald and Sapphire members. The day pass costs USD79.00 per person.

American Express The Centurion Lounge

What Users Say

The American Express Centurion Lounge is often considered the most exclusive at CLT, but the experience is not without criticism, mainly related to high demand.

What Users Like About the Centurion Lounge:

• Food and Drink Quality: Generally well-regarded. The lunch and dinner buffet receives praise (chicken, salads, desserts like chocolate cake and red velvet cookies). A custom-made mimosa/sparkling wine bar and an ice cream bar (at lunch) are highly appreciated. The hot breakfast offers variety (eggs, quiches, sausages, etc.). Spicy margaritas from the bar are recommended.
• Comfort and Design: Described as "very comfortable and relaxing," with "plenty of room to spread out," multiple drink and coffee stations. The design and decor are considered pleasant.
• Staff: Generally, staff are described as friendly and smiling, clearing tables quickly. One bartender (Jason) was especially praised for his kindness and intentional service.
• Private Offices: Availability of private offices for work, by coordinating with staff.
• Favorable Comparison: Some consider it the "best AMEX lounge" or "better than Atlanta's."

Areas for Improvement at the Centurion Lounge:

• Crowding and Waitlists: This is the main problem. There is almost always a 20-30 minute waitlist (or longer), with people crowding outside. This diminishes its value for business travelers with little time. It's perceived as "too small" for such a busy airport.
• Location and Access: Difficult for some to find, with map/website directions not being precise. A single elevator, which if under repair, forces the use of stairs with luggage, affecting seniors.
• Food Quality (Inconsistent): Breakfast is considered inferior to lunch/dinner by some. Others report that food has recently been "cheap and tasteless," and always the same options. Lack of gluten-free or vegan dessert options. Food sometimes undercooked.
• Availability of Basic Drinks: Criticized for having to wait in the long bar queue for water or soft drinks, suggesting self-service soda fountains or bottled water.
• Policies and Service (Inconsistent): Policy changes (e.g., no mimosas until 10 AM). One user reported a very negative experience being denied access despite being a Platinum member, and another not being allowed in with their emotional support cat evento to quickly get coffee for their sick mother. Front desk staff sometimes perceived as "rude and condescending."
• Maintenance and Cleanliness (Occasional): People putting their feet on furniture.
• Diminished Perception of Exclusivity: Some users feel the "exclusivity" of the Amex Platinum card has decreased due to the number of members, impacting the quality of the lounge experience. It's mentioned that staff are third-party and not directly from Amex.

In summary: The Centurion Lounge stands out for its culinary offerings (especially lunch/dinner) and a generally comfortable atmosphere, but the experience is severely affected by constant crowding and waitlists. Difficulty of access and some service inconsistencies are also points to consider.

Location

Mezzanine level, between Concourses D and E.

Hours

Daily: 5:30 AM to 10:30 PM.

Services and Facilities

Meals, beverages, computers, family room, workstations, Wi-Fi, printing, fax and copying services, TV, showers, reading materials.

Access

American Express Platinum/Centurion and Delta SkyMiles Reserve cardholders.

Delta Sky Club

What Users Say

The Delta Sky Club, especially the new location in Concourse A, receives mostly positive comments, positioning itself as an excellent alternative.

What Users Like About the Delta Sky Club:

• Design and Atmosphere: Described as "beautiful," "large and spacious," "modern and super bright" with plenty of natural light. The decor is "stunning," with a "French brasserie" feel. Music is even played in the restrooms.
• Comfort and Space: Plenty of seating and various types (booths, bar, high stools, individual cubicles). Both enclosed and non-enclosed areas (outdoor terrace). Many charging ports. Not usually crowded (so far).
• Food and Drink Quality: Considered good. Mentions of charcuterie, chicken fajitas (though "just okay" for some), desserts like key lime pudding, brownies, Rice Krispies. Banana pudding, roasted vegetables, and mini-cheesesteaks stand out. Good selection of beverages including a make-your-own lemonade station. Breakfast is well-regarded.
• Staff and Service: Consistently praised for being "friendly," "attentive," and offering "true hospitality." Staff keep the place tidy and food well-stocked. Bartenders are friendly and quick.
• Restrooms: Described as "clean," "large," and "beautiful" (especially the women's with floral wallpaper and gold fixtures). Availability of feminine hygiene products.
• Work Facilities: Enclosed cubicles for meetings or privacy.
• Check-in Process: Easy and quick.

Areas for Improvement at the Delta Sky Club:

• Lost Items (Isolated Incident): One user reported losing their phone and, despite the lounge finding it, had serious trouble recovering it through Delta or airport channels, eventually feeling it had been stolen.
• Food (Minor Details): One comment mentioned only chicken thighs were available, no breast.

In summary: The Delta Sky Club, especially the new one, is highly recommended. It stands out for its beautiful design, quiet atmosphere, excellent service, good food, and superior amenities. It seems to be an oasis compared to other more crowded options.

Location

Mezzanine level, next to gate A32.

Hours

- Tuesdays, Wednesdays, and Saturdays: 4:30 AM to 7:30 PM.
- Mondays, Thursdays, Fridays, and Sundays: 4:30 AM to 8:00 PM.

Services and Facilities

Snacks, beverages, air conditioning, press, TV, workstations.

Access

Delta Sky Club members or Delta SkyMiles Medallion Platinum, Delta One passengers, first or business class passengers of SkyTeam airlines, SkyTeam Elite Plus members, Delta SkyMiles Reserve American Express/Diners Club/Trust Club Platinum Visa/Gold Visa cardholders.

Minute Suites

What Users Say

Minute Suites offers a different proposition: small private rooms for rest or work. The experience is highly variable and depends on expectations and the specific location.

What Users Like About Minute Suites:

• Respite from Crowds: A good place to escape the airport noise and people, especially during long layovers.
• Privacy and Security (for some): Offers a personal space that can make solo travelers feel safer than sleeping in open airport areas.
• Convenience for Families with Young Children: Useful for letting young children move around and rest without being confined to a stroller.
• Location: Good location in the atrium or near food courts.
• Staff (Some Positive Experiences): Some employees are described as "very friendly and helpful" (Tameka, Tiffany).
• Discounts/Perks: A free hour with Priority Pass is a pleasant surprise for some.

Areas for Improvement at Minute Suites:

• Comfort for Sleeping: Many users find it difficult to sleep due to worn-out and uncomfortable sofas, lack of pillows or blankets (or only one for two people), light coming in under the door, and external noise (including staff conversations).
• Maintenance and Cleanliness: Complaints about worn-out and torn furniture (peeling pleather sofa), dirty floors, and a "disgusting" air purifier. Some doubt they are cleaned properly.
• Lack of Basic In-Room Amenities: Absence of a bathroom, trash cans, and in some cases, functional air conditioning (only a fan). The temperature can rise considerably.
• Staff Service (Inconsistent): Staff who seem disinterested, on their phones, or even rude. Problems contacting a manager after an issue (blinking spotlight).
• Booking and Availability Issues: Online bookings for times when the location is closed. Staff indicating "full" even if rooms are available. Last-minute cancellations without notice.
• Value for Money: Considered expensive for what is offered, especially if the goal is to sleep. Misleading advertising about capacity (sofa not really چینی for two people comfortably).
• Lack of Information: Not informed about Wi-Fi or how time is charged.

In summary: Minute Suites can be a valid option for a brief private rest or for families with children, but do not expect a hotel experience. Comfort, maintenance issues, and inconsistent service are important factors to consider against its cost.

Location

• Connector between Concourses D and E
• Main Atrium, next to the food court

Hours

Daily: 24 hours

Services and Facilities

Computers, air conditioning, fax, Wi-Fi, TV, showers.

Access

Available to Priority Pass, LoungeKey, or Diners Club members, or by paying USD65.00 to use them for 1 hour.

USO Center

What Users Say

The USO Center at CLT is consistently praised for its welcoming atmosphere and the support it provides to military personnel and their families.

What Users Like About the USO Center:

• Staff and Volunteers: Always described as "lovely," "very friendly," "helpful," "welcoming," and enjoying interaction with visitors. One volunteer (Valerie) was highlighted for her help and keeping the place stocked.
• Food and Drinks: Good selection of snacks, drinks (hot and fresh coffee), and cold-cut sandwiches always available. Mentions of an "ice cream social" and a holiday food spread.
• Comfort and Relaxation: Comfortable recliners that allow for sleep, watching movies. Relaxing atmosphere for long layovers. Children's play area.
• Additional Services: Availability of toiletries. Mini theater.
• Importance of Service: A lifesaver for military personnel and families in transit, offering a quiet respite and support.

Areas for Improvement at the USO Center:

• Size and Crowding: Can sometimes be full and a bit small for the demand, with limited availability of seats or recliners. Expansion is suggested.
• Operating Hours: Not open overnight, which is an issue for those with canceled flights or long overnight layovers who must sleep in the airport.
• ID Requirements (Problematic for Some): Complaints from veterans denied entry for not having the specific military ID required by the Charlotte USO (similar to entering a base), despite presenting other proof of service or veteran status. An incident where someone already inside was asked for ID and ejected for an expired ID, perceived as discriminatory by the affected individual. Another reports "disrespectful" staff denying entry to a retired and 100% disabled veteran with proof.

In summary: The USO Center is a highly valued and appreciated resource for the military community, offering a warm environment, snacks, and a place to rest thanks to its dedicated volunteers. The main areas for improvement would be its size to accommodate more people and a review of its ID policies to be more inclusive of all veterans, as well as considering overnight opening.

Location

Second floor of the main terminal atrium.

Hours

Daily: 6:00 AM to 6:00 PM.

Services and Facilities

Comfortable seating, family room, snack bar, computers, video games, books, magazines, TV, refreshments, electrical outlets for devices, fax, printers, air conditioning, baby care facilities, children's entertainment area, luggage storage. Internet access and telephones are available free of charge. This lounge is praised for being a comfortable space for military personnel and their families.

Access

Only available to members of the United States armed forces and their families.