VIP Lounges at CLT Airport

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The Club CLT

What Users Say

The Club CLT, accessible through programs such as Priority Pass, offers an alternative to airline lounges, but opinions are very divided.

What People Like About The Club CLT:

• Food and Drinks (Some Positive Experiences): Some users find the food “surprisingly good” or “decent and edible,” especially compared to paying high prices for terminal sandwiches. Specific mentions include breaded steak sandwiches with honey, Alfredo pasta (though “not the best, but comforting”), and good shrimp and grits. Well-made drinks and an open bar are a plus.
• Staff (Some Positive Experiences): Friendly and helpful employees who clean quickly. Efficient bartenders. Two staff members (Salamatu and Povi) were especially praised for exceptional service.
• Budget-Friendly Alternative: Considered less expensive than an Admirals Club day pass and a good option if other lounges are full.
• Cleanliness (Occasional): Constant cleaning is mentioned, and the smell of bleach is noticeable, which some see as a positive.

Areas to Improve at The Club CLT:

• Crowding and Size: The most common complaint. Described as “too small to handle CLT’s traffic volume,” “shoulder to shoulder,” with frequent waits (15–40 minutes).
• Food Quality (Inconsistent and Limited): Many rate it as “mediocre” (e.g., breakfast with potato tots and a bit of scrambled eggs), “bar food bordering on unpleasant,” or with a “very limited” selection (oatmeal, cereal, fruit). Poor-quality machine coffee.
• Service and Staff Attitude (Negative): Reception staff described as “rude,” announcing long waits. Overall attitude described as “cold and dismissive,” making guests feel like a nuisance. An amputee user reported a total lack of assistance or basic decency from staff.
• Cleanliness (Negative): Described by some as “not clean.”
• Management and Organization: Criticism of management, such as a manager asking people to remove bags from chairs instead of using signage. Difficulty ordering food (no clear menu, staff walking through crowds).
• Negative International Comparison: Noted that U.S. lounges in general (and this one in particular) lack the hospitality, freshness, and food variety found in international lounges.
• Value with Priority Pass: Some feel that, even though it’s “free” with Priority Pass, the quality is “terrible” compared to other lounges.

The Club CLT can be an option if other lounges are inaccessible and you value an open bar, but be prepared for possible crowding, waits, and very inconsistent food and service quality. Expectations should be moderate, especially compared to higher-end or international lounges.

Location

Near the A/B Connector, after Security Level 2, Boarding/Check-In. Located on the left side of the concourse, just before gates A22 and A21.

Hours

Daily: 5:00 am to 9:30 pm.

Services and Amenities

Complimentary snacks and beverages, digital food and drink ordering, comfortable seating, workstations, flight information monitors, complimentary Wi-Fi, showers, newspapers and magazines, TV, air conditioning. Passengers appreciate the quiet atmosphere, although some mention it can get crowded during peak hours.

Access and Pricing

Available to Priority Pass, LoungeKey, or Diners Club members, or by paying USD60.00 per person for a day pass. Reservations can be made up to 6 hours in advance, with access allowed 3 hours before departure. Children under 2 years old enter free.

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American Airlines Admirals Club

What Users Say

The Admirals Club lounges at CLT, as a major hub for American Airlines, are frequently mentioned. Overall perception is mixed, with clear strengths and weaknesses identified by travelers.

What People Like About the Admirals Club:

• Spaciousness and Seating Availability (in some cases): Some users note that, despite being busy, the size of certain locations (such as the one near Concourse D) makes it possible to find a seat. The abundance of comfortable seating is generally appreciated.
• Improvement over the Terminal: Consistently considered a “much, much better” option than waiting at the gates.
• Food and Beverage Quality (Mixed Opinions): While some find the food selection small but good quality (especially for breakfast or lunch, with mentions of an avocado toast cart with salmon and prosciutto), others call it “insurance seminar snack food” or say it “never looks very good.” Mac and cheese and pulled chicken BBQ received specific praise on one occasion.
• Staff (Some Positive Experiences): Cleaning staff are noted for doing a good job, and bartenders are described as friendly and attentive in seating areas. One bartender (Kimberly in the Concourse B lounge) was highlighted for excellent service.
• Renovations: Renovations adding more seating are appreciated.

Areas to Improve at the Admirals Club:

• Crowding: The most frequent complaint. Many reviews say the clubs are “always packed” or “too small for the number of people,” creating stress rather than relaxation.
• Access Restrictions: Difficulty accessing with day passes when the club is full or during international travel periods, with waits of several hours.
• Cleanliness (Inconsistent): The Concourse C location was described as “dirty,” with uncleaned tables. Other general comments mention napkins and used dishes everywhere.
• Service Quality (Inconsistent): Staff perceived as “overwhelmed,” resulting in “short and aggressive” treatment. Criticism of tipping expectations from some bartenders, especially after shift changes.
• Dishware and Presentation: A major complaint was the use of paper plates and plastic cutlery, seen as unacceptable for the cost and category of the lounge, especially compared to others offering real dishware. Dirty wine glasses were also mentioned.
• Noisy Environment: The size and number of people, along with staff conversations, can prevent it from being a peaceful refuge.
• Restrooms: Restroom size is considered a weak point relative to the number of users.
• Overall Impression: Some users feel the service has declined and that the facilities feel “dated.”

In summary: Admirals Club lounges can offer a break with comfortable seating and some decent food options, but the experience is often undermined by crowding, inconsistent cleanliness and service, and details like disposable dishware.

Location

• Concourse A, after security, next to gate A1
• Concourse B, after security, between gates 3 and 5
• Intersection of Concourses C and D, after security

Hours

• Concourse A: 6:15 am to 9:15 pm
• Concourse B: 4:15 am to 10:45 pm
• Concourses C/D: 5:15 am to 10:45 pm

Services and Amenities

Breakfast, lunch, and dinner options, beverages (alcoholic and non-alcoholic), comfortable seating, Wi-Fi, flight information monitors, newspapers and magazines, computers, TV. Some passengers highlight premium food options, though they also note that space can be limited during peak hours.

Access and Pricing

Available to first class or business class passengers on American Airlines and oneworld airlines, Admirals Club or Alaska Lounge+ members, and other eligible groups, including uniformed military personnel and oneworld Emerald and Sapphire members. The day pass costs USD79.00 per person.

American Express The Centurion Lounge

What Users Say

The American Express Centurion Lounge is often considered the most exclusive at CLT, but the experience is not without criticism, mainly related to high demand.

What People Like About the Centurion Lounge:

• Food and Beverage Quality: Generally well rated. The lunch and dinner buffet receives praise (chicken, salads, desserts such as chocolate cake and red velvet cookies). A made-to-order mimosa/sparkling wine bar and an ice cream bar (at lunch) are highly appreciated. The hot breakfast offers variety (eggs, quiches, sausages, etc.). The spicy margaritas at the bar are recommended.
• Comfort and Design: Described as “very comfortable and relaxing,” with “plenty of space to spread out,” multiple beverage and coffee stations. The design and décor are considered pleasant.
• Staff: Overall, staff are described as friendly and smiling, clearing tables quickly. One bartender (Jason) was especially praised for friendliness and intentional service.
• Private Offices: Availability of private offices for work, upon coordination.
• Favorable Comparison: Some consider it the “best AMEX lounge” or “better than Atlanta’s.”

Areas to Improve at the Centurion Lounge:

• Crowding and Waitlists: The main issue. There is almost always a 20–30 minute (or longer) waitlist, with people crowding outside. This reduces value for business travelers with limited time. It is perceived as “too small” for such a busy airport.
• Location and Access: Difficult to find for some, with inaccurate map/website directions. Only one elevator; if it’s under repair, travelers must use stairs with luggage, impacting older passengers.
• Food Quality (Inconsistent): Breakfast is considered inferior to lunch/dinner by some. Others report the food has recently been “cheap and flavorless,” with the same options repeatedly. Lack of gluten-free or vegan dessert options. Food sometimes undercooked.
• Availability of Basic Beverages: Criticism for having to wait in the long bar line just to get water or soda, with suggestions for self-serve soda fountains or bottled water.
• Policies and Service (Inconsistent): Policy changes (e.g., no mimosas until 10 am). One user reported a very negative experience being denied entry despite Platinum membership; another was not allowed to enter with an emotional support cat, even briefly to get coffee for a sick mother. Front desk staff sometimes perceived as “rude and condescending.”
• Maintenance and Cleanliness (Occasional): People putting their feet on furniture.
• Perceived Loss of Exclusivity: Some users feel the “exclusivity” of the Amex Platinum card has diminished due to the number of members, impacting lounge quality. It is mentioned that staff are third-party contractors, not directly employed by Amex.

In summary: The Centurion Lounge stands out for its food offering (especially lunch/dinner) and generally comfortable atmosphere, but the experience is seriously affected by constant crowding and waitlists. Access difficulty and service inconsistencies are also factors to consider.

Location

Mezzanine level, in the connector between Concourses D and E, above the retail area “The Plaza.”

Hours

Daily: 5:30 am to 10:30 pm.

Services and Amenities

Meals, beverages, computers, family room, workstations, Wi-Fi, printing, fax and photocopy services, TV, showers, reading materials.

Access

American Express Platinum/Centurion and Delta SkyMiles Reserve cardholders.

Delta Sky Club

What Users Say

The Delta Sky Club, in Concourse A, receives mostly positive feedback and is positioned as an excellent alternative.

What People Like About the Delta Sky Club:

• Design and Atmosphere: Described as “beautiful,” “large and spacious,” “modern and super bright” with lots of natural light. The décor is “stunning,” with a “French brasserie” feel. Music is even played in the restrooms.
• Comfort and Space: Plenty of seating and a variety of options (booths, bar seating, high tables, individual cubicles). Both enclosed and open areas (outdoor terrace). Many charging ports. Usually not overcrowded (so far).
• Food and Beverage Quality: Considered good. Mentions include charcuterie, chicken fajitas (though “just OK” for some), desserts such as key lime pudding, brownies, Rice Krispies treats. Banana pudding, roasted vegetables, and mini cheesesteaks stand out. Good drink selection, including a self-serve lemonade station. Breakfast is well rated.
• Staff and Service: Consistently praised as “friendly,” “attentive,” and offering “true hospitality.” Staff keep the place tidy and food well stocked. Bartenders are friendly and fast.
• Restrooms: Described as “clean,” “large,” and “beautiful” (especially the women’s restroom, with floral wallpaper and gold accents). Feminine hygiene products available.
• Work Facilities: Enclosed cubicles for meetings or privacy.
• Check-in Process: Easy and fast.

Areas to Improve at the Delta Sky Club:

• Lost Items (Isolated Incident): One user reported losing their phone and, despite staff finding it, having serious trouble recovering it through Delta or airport channels, feeling as if it had been stolen.
• Food (Minor Details): One comment mentioned only chicken thighs were available, not breast meat.

In summary: The Delta Sky Club is highly recommended. It stands out for its beautiful design, calm atmosphere, excellent service, good food, and superior amenities. It appears to be an oasis compared to more crowded options.

Location

Mezzanine level, Concourse A, next to gate A32.

Hours

- Sunday to Friday: 4:30 am to 7:00 pm.
- Saturdays: 5:00 am to 6:00 pm.

Services and Amenities

Snacks, beverages, air conditioning, newspapers, TV, workstations.

Access

Delta Sky Club members or Delta SkyMiles Medallion Platinum members, Delta One passengers, first class or business class passengers on SkyTeam airlines, SkyTeam Elite Plus members, Delta SkyMiles Reserve American Express/Diners Club/Trust Club Platinum Visa/Gold Visa cardholders.

Minute Suites

What Users Say

Minute Suites offer a different concept: small private rooms to rest or work. The experience varies widely depending on expectations and the specific location.

What People Like About Minute Suites:

• Relief from Crowds: A good place to escape airport noise and crowds, especially during long layovers.
• Privacy and Security (for some): Provides personal space that can feel safer for solo travelers than sleeping in open areas.
• Convenience for Families with Young Children: Useful for letting small children move around and rest without being confined to a stroller.
• Location: Conveniently located in the atrium or near food courts.
• Staff (Some Positive Experiences): Some employees are described as “very friendly and helpful” (Tameka, Tiffany).
• Discounts/Benefits: One free hour with Priority Pass is a pleasant surprise for some.

Areas to Improve at Minute Suites:

• Sleeping Comfort: Many users find it hard to sleep due to worn, uncomfortable sofas, lack of pillows or blankets (or only one for two people), light coming in under the door, and outside noise (including staff conversations).
• Maintenance and Cleanliness: Complaints about worn and broken furniture (peeling faux-leather sofa), dirty floors, and a “disgusting” air purifier. Some doubt proper cleaning.
• Lack of Basic In-Room Amenities: No restroom, trash cans, and in some cases no functional air conditioning (only a fan). Temperature can rise significantly.
• Staff Service (Inconsistent): Staff appearing uninterested, talking on phones, or even rude. Difficulty contacting a manager after an issue (flickering light).
• Booking and Availability Issues: Online reservations for times when the location is closed. Staff saying “full” even when rooms are available. Last-minute cancellations without notice.
• Value for Money: Considered expensive for what is offered, especially if the goal is sleeping. Misleading advertising about capacity (sofa not truly comfortable for two).
• Lack of Information: No information provided about Wi-Fi or how time is charged.

In summary: Minute Suites can be a valid option for a short private rest or for families with children, but don’t expect a hotel experience. Comfort, maintenance, and service inconsistency are important factors to weigh against the cost.

Location

• Connector between Concourses D and E
• Main Atrium, next to the food court

Hours

Daily: 24 hours

Services and Amenities

Computers, air conditioning, fax, Wi-Fi, TV, showers.

Access

Available to Priority Pass members (1 free hour) or by paying USD65.00 for 1 hour. If you only want to use the showers, the cost is USD30.00.

USO Lounge

What Users Say

The USO Lounge at CLT is consistently praised for its welcoming atmosphere and the support it provides to military personnel and their families.

What People Like About the USO Lounge:

• Staff and Volunteers: Always described as “lovely,” “very kind,” “helpful,” “welcoming,” and enjoying interacting with visitors. One volunteer (Valerie) was highlighted for her help and keeping the lounge well stocked.
• Food and Drinks: Good selection of snacks, beverages (hot, fresh coffee), and cold sandwiches always available. Mentions of an “ice cream social” and holiday food buffets.
• Comfort and Relaxation: Comfortable reclining chairs for sleeping or watching movies. Relaxing environment for long waits. Children’s play area.
• Additional Services: Availability of toiletries. Mini theater.
• Service Impact: A lifesaver for military members and families in transit, offering a quiet break and support.

Areas to Improve at the USO Lounge:

• Size and Crowding: It can sometimes be full and a bit small for demand, with limited availability of reclining chairs. Expansion is suggested.
• Hours of Operation: Not open overnight, which is an issue for those with canceled flights or long overnight layovers who must sleep in the airport.
• Documentation Requirements (Problematic for Some): Complaints from veterans denied entry for not having the specific military ID required by the Charlotte USO (similar to base access), despite presenting other proof of service or veteran status. One incident involved someone already inside being asked for documents and expelled for having expired credentials, perceived as discriminatory. Another passenger reported “disrespectful” staff when denying entry to a retired, disabled veteran with proof.

In summary: The USO Lounge is a highly valued resource for the military community, offering a warm environment, snacks, and a place to rest thanks to its dedicated volunteers. Key areas for improvement include expanding capacity, reviewing ID policies to be more inclusive of all veterans, and considering overnight hours.

Location

Second floor of the terminal's main atrium.

Hours

Daily: 6:00 am to 6:00 pm.

Services and Amenities

Comfortable seating, family room, snack bar, computers, video games, books, magazines, TV, refreshments, power outlets, fax, printers, air conditioning, baby care facilities, children’s entertainment area, luggage storage. Internet access and phones are available free of charge. This lounge is praised as a comfortable space for military personnel and their families.

Access

Only available to members of the United States Armed Forces and their families.