Shopping at CLT Airport

Quick Questions about Shopping at CLT Airport 🛍️

📱 Where can I buy electronic accessories? iStore carries Apple products, but be sure to check the return policy. You’ll also find basic options at Queen City Market and Charlotte News & Gifts.
🎁 Are there shops for local souvenirs? Yes, 704 Shop is ideal for Charlotte-themed apparel and souvenirs. Queen City Market also sells keychains and magnets.
💄 Is the duty-free worth it? Some travelers find deals on alcohol and cosmetics, but staff experience varies. Comparing prices is always recommended.
🧳 Where can I buy luggage or backpacks? Tumi and Baggallini offer high-end products. Tumi stands out for its service and monogramming options.
🍬 Any place to buy candy? Rocky Mountain Chocolate Factory is very popular, though service can be inconsistent. Dylan's Candy Bar offers a wide selection.
💱 Where can I exchange currency? Currency Exchange International (CXI) is available, but its rates are often considered very unfavorable by frequent travelers.
🕓 Which shops are open 24 hours? The Goods Express, Charlotte Supply Co., and Rocky Mountain Chocolate Factory (pre-security) are available around the clock.

Overall Shopping Experience at Charlotte Douglas Airport (CLT)

Charlotte Douglas International Airport (CLT) offers a diverse range of shopping options for travelers, from last-minute essentials and local souvenirs to well-known brands and luxury items. Overall, passengers appreciate the variety and convenience of finding what they need before boarding, although perceptions of pricing and customer service can vary significantly by store.

Stores such as iStore are valued for their selection of electronic accessories, though return policies and the quality of advice received have led to mixed experiences. For travelers looking to take home a city-themed keepsake, 704 Shop offers Charlotte-inspired apparel and is noted for product quality and friendly staff. Convenience stores like Charlotte News & Gifts and Queen City Market are popular for their wide selection of snacks, drinks, and travel items, often praised for quick service and courteous staff, although some items — especially electronics — may feel overpriced.

Duty-free shopping, mainly through 3Sixty Duty Free & More, features alcohol, tobacco, and cosmetics. While some travelers appreciate improvements in service, others have reported negative staff interactions or feel that savings are not always significant. In general, comparing prices is recommended whenever possible, as airport costs may be higher than elsewhere.

Highlights by Shopping Category

Electronics and Travel Accessories

For chargers, headphones, and other gadgets, iStore is the main option, though it’s crucial to review return policies. Convenience stores such as Queen City Market and Charlotte News & Gifts also carry basic electronics, but prices can be high. Charlotte’s Landing has received criticism regarding the quality and pricing of its electronic accessories.

iStore:
- Pros: Availability of Apple products such as AirPods; staff sometimes attentive and helpful in keeping customers informed during waits.
- Cons: Very strict and confusing return policies (especially if packaging is opened); incorrect advice on product compatibility; difficulties contacting the store and obtaining refunds; inconsistent opening hours according to some reports.
Queen City Market & Charlotte's Landing (Accessories):
- Pros (Queen City Market): Generally friendly and efficient staff; good variety of snacks and last-minute items.
- Cons (Both): Prices for electronic accessories (such as cables or adapters) considered excessive; questionable quality of some electronic products.

Souvenirs and Local Products

704 Shop is the go-to store for Charlotte-themed apparel and local sports merchandise, valued for its quality and attentive staff. Queen City Market also offers a selection of gifts and souvenirs such as magnets and keychains.

704 Shop:
- Pros: High-quality, durable apparel with local and sports designs; helpful staff; locally owned store.
- Cons: Limited options mainly focused on apparel.

Duty-Free and Luxury Items

3Sixty Duty Free & More is the primary duty-free shopping option. Brands such as Johnston & Murphy (apparel and accessories), Tumi (luggage), and MAC / Jo Malone (cosmetics) offer premium products.

3Sixty Duty Free & More:
- Pros: Reported improvements in service during recent visits.
- Cons: Past negative experiences with rude or unhelpful staff; sales refusals without clear justification for some international travelers.
Johnston & Murphy:
- Pros: One standout case of excellent customer service, allowing a purchase even before official opening hours.
- Cons: One report of a very negative experience with a manager perceived as hostile and pressuring customers to make multiple purchases.
Tumi:
- Pros: Staff (Taz, Daniel) praised for being extremely helpful, knowledgeable, and professional; fast and well-executed monogram service.
- Cons: No significant drawbacks mentioned in recent reviews.

Candy and Chocolates

Rocky Mountain Chocolate Factory is a popular stop for chocolates and sweets, although staff experience can be inconsistent. Dylan's Candy Bar also offers a wide variety of treats.

Rocky Mountain Chocolate Factory:
- Pros: Wide variety of chocolates and candy.
- Cons: Staff sometimes absent or, when present, perceived as unhelpful or rude.

Currency Exchange

Currency Exchange International (CXI) provides currency exchange services.

Pros: Staff sometimes helpful and willing to explain rates or provide small-denomination bills; option to buy back leftover currency with receipt.
Cons: Exchange rates consistently reported as very unfavorable (“predatory”); additional service fees increase overall cost. Many travelers feel they would have gotten better rates using credit cards or at European banks.

Convenience and News Shops (24 Hours)

For last-minute needs at any time, stores such as Charlotte Supply Co. and The Goods Express are open 24/7, offering snacks, drinks, and travel items. Rocky Mountain Chocolate Factory also has a pre-security location open 24 hours.

Detailed List of Shops at CLT Airport

Below is a detailed list of shops available at CLT Airport, categorized by location and type of merchandise.

*Hours and availability may vary.

3Sixty Duty Free & More

☉ Location: Level 2, Departures, Concourse D, Post-Security
⏲ Hours: 7:00 am - 9:00 pm
#Alcohol, Tobacco, Cosmetics, Sweets & Candies

704 Shop

☉ Location: Level 2, Departures, Concourse A/B Connector, Post-Security
⏲ Hours: 8:00 am - 9:00 pm
#Apparel, Souvenirs

Baggallini

☉ Location: Level 2, Departures, Near The Atrium, Post-Security
⏲ Hours: 8:00 am - 8:00 pm
#Luggage, Bags, Backpacks

Brighton

☉ Location: Level 2, Departures, Concourse D/E Connector, Post-Security
⏲ Hours: 6:00 am - 10:00 pm
#Accessories, Jewelry, Apparel, Luggage

Catawba Trade

☉ Location: Level 2, Departures, Near The Atrium, Post-Security
⏲ Hours: 24 hours
#TravelItems, Snacks, Drinks, Apparel, Electronics

Charlotte News & Gifts

☉ Location: Level 1, Baggage Claim, Pre-Security
☉ Location: Level 2, Departures, Concourse C, Post-Security
☉ Location: Level 2, Departures, Concourse A, Post-Security
☉ Location: Level 2, Departures, Gate E28, Post-Security
☉ Location: Level 2, Departures, Near The Atrium, Post-Security (24 hours)
⏲ Hours: 6:00 am - 11:00 pm
#Snacks, TravelAccessories, Apparel, Drinks

Charlotte Supply Co.

☉ Location: Level 2, Departures, Near The Plaza, Post-Security
⏲ Hours: 24 hours
#Snacks, TravelAccessories, Apparel, Drinks, Electronics

Charlotte's Landing

☉ Location: Level 2, Departures, Concourse A, Post-Security
⏲ Hours: 5:00 am - 9:00 pm
☉ Location: Level 2, Departures, Connector A, Post-Security
⏲ Hours: 7:00 am - 9:00 pm
#Snacks, Travel Accessories

Dylan's Candy Bar

☉ Location: Level 2, Departures, Near The Plaza, Post-Security
⏲ Hours: 6:00 am - 10:00 pm
#Candies, Chocolates, Snacks

Hip & Humble

☉ Location: Level 2, Departures, Concourse D/E Connector, Post-Security
⏲ Hours: 6:00 am - 10:00 pm
#Apparel, Gifts, Accessories

iStore

☉ Location: Level 2, Departures, Concourse D, Post-Security
☉ Location: Level 2, Departures, Concourse C, Post-Security
☉ Location: Level 2, Departures, Concourse A Connector, Post-Security
⏲ Hours: 6:00 am - 10:00 pm
#Electronics, PhoneAccessories, Chargers, Computers

Johnston & Murphy

☉ Location: Level 2, Departures, Near The Atrium, Post-Security
⏲ Hours: 6:00 am - 10:00 pm
#Men&WomensClothing, Accessories, Footwear, LeatherGoods

Kiehl's

☉ Location: Level 2, Departures, Concourse D/E Connector, Post-Security
⏲ Hours: 7:00 am - 9:00 pm
#Skincare, Cosmetics

LEGO

☉ Location: Level 2, Departures, D/E Connector, Post-Security
⏲ Hours: 6:00 am - 10:00 pm
☉ Location: Level 2, Departures, Concourse A, Post-Security
⏲ Hours: 24 hours
#Toys, Gifts

MAC / Jo Malone

☉ Location: Level 2, Departures, Concourse D/E Connector, Post-Security
⏲ Hours: 6:00 am - 10:00 pm
#Skincare, Cosmetics, Fragrances, Gifts

Market 704

☉ Location: Level 2, Departures, Near the Atrium, Post-Security
⏲ Hours: 6:00 am - 10:00 pm
#Apparel, Travel Items, Local Products, Drinks, Snacks

Market Place

☉ Location: Level 2, Departures, Concourse A, Post-Security
⏲ Hours: 6:00 am - 10:00 pm
#Snacks, TravelItems, Drinks, Apparel, Electronics

New South Travelmart

☉ Location: Level 2, Departures, Concourse B, Post-Security
⏲ Hours: 6:00 am - 11:00 pm
#Snacks, TravelAccessories, Electronics, Apparel

News2You

☉ Location: Level 2, Departures, Concourse C, Post-Security
⏲ Hours: 6:00 am - 10:00 pm
#Snacks, TravelAccessories, Drinks, Electronics

No Boundaries

☉ Location: Level 2, Departures, Concourse D/E Connector, Post-Security
⏲ Hours: 6:00 am - 10:00 pm
#Apparel, Accessories, Backpacks, Eyewear

On The Square Gift & News

☉ Location: Level 2, Departures, Concourse C, Post-Security
⏲ Hours: 6:00 am - 10:00 pm
#Gifts, Novelties

Pandora

☉ Location: Level 2, Departures, Concourse D/E Connector, Post-Security
⏲ Hours: 6:00 am - 10:00 pm
#Jewelry, Accessories, Gifts

Queen City Market

☉ Location: Level 2, Departures, Concourse B, Post-Security
⏲ Hours: 4:00 am - 11:00 pm
#Snacks, TravelAccessories, Electronics, Apparel

Rocky Mountain Chocolate Factory

☉ Location: Level 1, Baggage Claim, Pre-Security
⏲ Hours: 24 hours
☉ Location: Level 2, Departures, Concourse D/E Connector, Post-Security
⏲ Hours: 7:00 am - 10:00 pm
☉ Location: Level 2, Departures, Concourse A Connector, Post-Security
⏲ Hours: 8:00 am - 8:00 pm
#Chocolates, Fudge, Candies, Snacks, Drinks

Spanx

☉ Location: Level 2, Departures, Concourse D/E Connector, Post-Security
⏲ Hours: 6:00 am - 10:00 pm
#WomensApparel, Accessories

The Goods Express

☉ Location: Level 2, Departures, Post-Security
⏲ Hours: 24 hours
#Snacks, TravelAccessories, Drinks, Electronics

The Scoreboard

☉ Location: Level 2, Departures, Concourse C, Post-Security
⏲ Hours: Monday to Friday 9:00 am - 5:00 pm
#SportsApparel, Gifts

Today

☉ Location: Level 1, Departures, Concourse E Rotunda, Post-Security
⏲ Hours: 6:00 am - 11:00 pm
#Snacks, TravelAccessories, Drinks, Electronics, Apparel

Travel@ease

☉ Location: Level 1, Baggage Claim, Pre-Security
⏲ Hours: 24 hours
☉ Location: Level 2, Departures, Concourse A, Post-Security
⏲ Hours: 24 hours
☉ Location: Level 2, Departures, Concourse B, Post-Security
⏲ Hours: 6:00 am - 11:00 pm
☉ Location: Level 2, Departures, Concourse C, Post-Security
⏲ Hours: 6:00 am - 11:00 pm
☉ Location: Level 2, Departures, Concourse D, Post-Security
⏲ Hours: 6:00 am - 11:00 pm
☉ Location: Level 1, Departures, Concourse E, Post-Security
⏲ Hours: 24 hours
☉ Location: Level 2, Near the Atrium, Post-Security
⏲ Hours: 24 hours
#Travel Accessories, Snacks, Drinks, Electronics

TripAdvisor

☉ Location: Level 2, Departures, Concourse A, Post-Security
☉ Location: Level 2, Departures, Concourse D, Post-Security
⏲ Hours: 6:00 am - 11:00 pm
#Snacks, Apparel, TravelAccessories

Tumi

☉ Location: Level 2, Departures, Concourse D/E Connector, Post-Security
⏲ Hours: 7:00 am - 8:00 pm
#Luggage, Backpacks, Apparel & Accessories

Uptown Exchange

☉ Location: Level 1, Departures, Concourse E, Post-Security
⏲ Hours: 6:00 am - 11:00 pm
#Snacks, TravelAccessories, Drinks, Apparel, Electronics