Shopping at CLT Airport

Quick Questions about Shopping at CLT Airport 🛍️

📱 Where can I buy electronic accessories? At iStore you'll find Apple products, but check the return policies. There are also basic options at Queen City Market and Charlotte News & Gifts.
🎁 Are there stores for local souvenirs? Yes, 704 Shop is ideal for Charlotte-themed clothing and souvenirs. Queen City Market also has keychains and magnets.
💄 Is duty-free worth it? Some travelers find deals on alcohol and cosmetics, but staff experience varies. Comparing prices is always recommended.
🧳 Where to buy luggage or backpacks? Tumi and Baggallini have high-end products. Tumi stands out for its service and monogramming options.
🍬 Any place to buy sweets? Rocky Mountain Chocolate Factory is very popular, although service can be inconsistent. Dylan's Candy Bar offers a wide variety.
💱 Where to exchange currency? Currency Exchange International (CXI) is available, but its rates are often very unfavorable according to frequent travelers.
🕓 Which stores are open 24 hours? The Goods Express, Charlotte Supply Co., and Rocky Mountain Chocolate Factory (pre-security) are available at all times.

Overall Shopping Experience at Charlotte (CLT) Airport

Charlotte Douglas International Airport (CLT) offers a diverse range of shopping options for travelers, covering everything from last-minute essentials and local souvenirs to products from renowned brands and luxury items. In general, passengers appreciate the variety and convenience of finding what they need before boarding, although perceptions of prices and customer service can vary considerably between establishments.

Stores like iStore are valued for their range of electronic accessories, although return policies and advice received have led to mixed experiences. For those looking to take home a memento of the city, 704 Shop offers Charlotte-themed apparel, noted for the quality of its products and the friendliness of its staff. Convenience stores such as Charlotte News & Gifts and Queen City Market are popular for their wide selection of snacks, drinks, and travel items, frequently praised for a speedy service and friendly staff, although some items, especially electronics, can be perceived as expensive.

The duty-free offering, primarily through 3Sixty Duty Free & More, presents a selection of alcohol, tobacco, and cosmetics. While some travelers appreciate service improvements, others have had negative experiences with staff or feel that the savings are not always significant. In general, it is advisable to compare prices if you have the opportunity, as costs at the airport can be higher than outside of it.

Highlights by Shopping Category

Electronics and Travel Accessories

For chargers, headphones, and other gadgets, iStore is a primary option, although it is crucial to verify return policies. Convenience stores like Queen City Market, Charlotte News & Gifts, and CNBC also offer a selection of basic electronics, but prices can be high. Charlotte’s Landing has received criticism for the quality and price of its electronic accessories.

iStore:
- Pros: Availability of Apple products like AirPods; staff sometimes attentive and helpful in keeping customers informed during waits.
- Cons: Very strict and confusing return policies (especially if the box is opened); incorrect advice on product compatibility; difficulties contacting and obtaining refunds; inconsistent opening hours according to some reports.
Queen City Market & Charlotte's Landing (Accessories):
- Pros (Queen City Market): Generally friendly and efficient staff; good variety of snacks and last-minute items.
- Cons (Both): Prices of electronic accessories (like cables or adapters) considered excessive; quality of some electronic products questioned.

Souvenirs and Local Products

704 Shop is the go-to store for Charlotte-themed clothing and local sports items, valued for its quality and attentive staff. Queen City Market also offers a selection of gifts and souvenirs like magnets and keychains.

704 Shop:
- Pros: Good quality and durable clothing with local and sports designs; helpful staff; locally owned store.
- Cons: Options limited mainly to apparel.

Duty-Free and Luxury Items

3Sixty Duty Free & More is the main option for duty-free shopping. Brands like Johnston & Murphy (clothing and accessories), Tumi (luggage), and MAC / Jo Malone (cosmetics) offer high-end products.

3Sixty Duty Free & More:
- Pros: Reported service improvement in recent visits.
- Cons: Negative experiences with rude or unhelpful staff in the past; sales refused without clear justification for some international travelers.
Johnston & Murphy:
- Pros: An outstanding case of excellent customer service, allowing a purchase even before official opening hours.
- Cons: A report of a very negative experience with a manager perceived as hostile and pressuring for multiple purchases.
Tumi:
- Pros: Staff (Taz, Daniel) praised for being extremely helpful, knowledgeable about the product, and professional; quick and well-done monogramming service.
- Cons: No significant cons mentioned in recent reviews.

Sweets and Chocolates

Rocky Mountain Chocolate Factory is a popular stop for chocolates and sweets, although the experience with staff can be inconsistent. Dylan's Candy Bar also offers a wide variety of treats.

Rocky Mountain Chocolate Factory:
- Pros: Variety of chocolates and sweets.
- Cons: Staff sometimes absent or, when present, perceived as unhelpful or rude.

Currency Exchange

Currency Exchange International (CXI) offers currency exchange services.

Pros: Staff sometimes helpful and willing to explain rates or provide small denomination bills; option to buy back leftover currency with a receipt.
Cons: Exchange rates consistently reported as very unfavorable ("predatory"); additional service fees that increase the cost of the transaction. Many travelers feel they would have gotten better terms with credit cards or at European banks.

Convenience and News Stores (24-Hour)

For last-minute needs at any time, stores like Charlotte Supply Co. and The Goods Express are open 24/7, offering snacks, drinks, and travel items. Rocky Mountain Chocolate Factory also has a pre-security location open 24 hours.

Detailed List of Stores at CLT Airport

Below is a detailed list of stores available at CLT airport, categorized by location and type of merchandise.

*Hours and availability may vary.

3Sixty Duty Free & More

☉ Location: Level 2, Departures, Concourse D, Post-Security
⏲ Hours: 7:00 am - 9:00 pm
#Alcohol, Tobacco, Cosmetics, Sweets & Candies

704 Shop

☉ Location: Level 2, Departures, Concourse A/B Connector, Post-Security
⏲ Hours: 9:00 am - 5:00 pm
#Apparel, Souvenirs

Baggallini

☉ Location: Level 2, Departures, Near The Atrium, Post-Security
⏲ Hours: 8:00 am - 8:00 pm
#Luggage, Bags, Backpacks

Brighton

☉ Location: Level 2, Departures, Concourse D/E Connector, Post-Security
⏲ Hours: 6:00 am - 10:00 pm
#Accessories, Jewelry, Apparel, Luggage

Catawba Trade

☉ Location: Level 2, Departures, Near The Atrium, Post-Security
⏲ Hours: 6:00 am - 10:00 pm
#TravelItems, Snacks, Drinks, Apparel, Electronics

Charlotte News & Gifts

☉ Location: Level 2, Departures, Concourse C, Post-Security
☉ Location: Level 2, Departures, Concourse A, Post-Security
☉ Location: Level 2, Departures, Gate E28, Post-Security
☉ Location: Level 2, Departures, Near The Atrium, Post-Security
⏲ Hours: 6:00 am - 11:00 pm
#Snacks, TravelAccessories, Apparel, Drinks

Charlotte Supply Co.

☉ Location: Level 2, Departures, Near The Plaza, Post-Security
⏲ Hours: 24 hours
#Snacks, TravelAccessories, Apparel, Drinks, Electronics

Charlotte's Landing

☉ Location: Level 2, Departures, Concourse A, Post-Security
☉ Location: Level 2, Departures, Concourse A Connector, Post-Security
⏲ Hours: 5:00 am - 9:00 pm
#Snacks, TravelAccessories

CNBC Express

☉ Location: Level 2, Departures, Concourse D, Post-Security
☉ Location: Level 1, Departures, Concourse E, Post-Security
⏲ Hours: 6:00 am - 11:00 pm
#Snacks, TravelAccessories, Drinks

CNBC News

☉ Location: Level 2, Departures, Concourse B, Post-Security
☉ Location: Level 2, Departures, Concourse C, Post-Security
⏲ Hours: 6:00 am - 11:00 pm
#Snacks, TravelAccessories, Drinks, Electronics

CNBC Smartshop

☉ Location: Level 2, Departures, Near The Atrium, Post-Security
⏲ Hours: 6:00 am - 11:00 pm
#Snacks, TravelAccessories, Drinks

Dylan's Candy Bar

☉ Location: Level 2, Departures, Near The Plaza, Post-Security
⏲ Hours: 6:00 am - 10:00 pm
#Candies, Chocolates, Snacks

Hip & Humble

☉ Location: Level 2, Departures, Concourse D/E Connector, Post-Security
⏲ Hours: 6:00 am - 10:00 pm
#Apparel, Gifts, Accessories

iStore

☉ Location: Level 2, Departures, Concourse D, Post-Security
☉ Location: Level 2, Departures, Concourse C, Post-Security
☉ Location: Level 2, Departures, Concourse A Connector, Post-Security
⏲ Hours: 6:00 am - 10:00 pm
#Electronics, PhoneAccessories, Chargers, Computers

Johnston & Murphy

☉ Location: Level 2, Departures, Near The Atrium, Post-Security
⏲ Hours: 6:00 am - 10:00 pm
#Men&WomensClothing, Accessories, Footwear, LeatherGoods

Kiehl's

☉ Location: Level 2, Departures, Concourse D/E Connector, Post-Security
⏲ Hours: 7:00 am - 9:00 pm
#Skincare, Cosmetics

LEGO

☉ Location: Level 2, Departures, Concourse D/E Connector, Post-Security
☉ Location: Level 2, Departures, Concourse A, Post-Security
⏲ Hours: 6:00 am - 10:00 pm
#Toys, Gifts

MAC / Jo Malone

☉ Location: Level 2, Departures, Concourse D/E Connector, Post-Security
⏲ Hours: 6:00 am - 10:00 pm
#Skincare, Cosmetics, Fragrances, Gifts

Market Place

☉ Location: Level 2, Departures, Concourse A, Post-Security
⏲ Hours: 6:00 am - 10:00 pm
#Snacks, TravelItems, Drinks, Apparel, Electronics

New South Travelmart

☉ Location: Level 2, Departures, Concourse B, Post-Security
⏲ Hours: 6:00 am - 11:00 pm
#Snacks, TravelAccessories, Electronics, Apparel

News2You

☉ Location: Level 2, Departures, Concourse C, Post-Security
⏲ Hours: 6:00 am - 10:00 pm
#Snacks, TravelAccessories, Drinks, Electronics

No Boundaries

☉ Location: Level 2, Departures, Concourse D/E Connector, Post-Security
⏲ Hours: 6:00 am - 10:00 pm
#Apparel, Accessories, Backpacks, Eyewear

On The Square Gift & News

☉ Location: Level 2, Departures, Concourse C, Post-Security
⏲ Hours: 6:00 am - 10:00 pm
#Gifts, Novelties

Pandora

☉ Location: Level 2, Departures, Concourse D/E Connector, Post-Security
⏲ Hours: 6:00 am - 10:00 pm
#Jewelry, Accessories, Gifts

Queen City Market

☉ Location: Level 2, Departures, Concourse B, Post-Security
⏲ Hours: 4:00 am - 11:00 pm
#Snacks, TravelAccessories, Electronics, Apparel

Rocky Mountain Chocolate Factory

☉ Location: Level 1, Baggage Claim, Pre-Security
⏲ Hours: 24 hours
☉ Location: Level 2, Departures, Concourse D/E Connector, Post-Security
⏲ Hours: 7:00 am - 10:00 pm
☉ Location: Level 2, Departures, Concourse A Connector, Post-Security
⏲ Hours: 8:00 am - 8:00 pm
#Chocolates, Fudge, Candies, Snacks, Drinks

Spanx

☉ Location: Level 2, Departures, Concourse D/E Connector, Post-Security
⏲ Hours: 6:00 am - 10:00 pm
#WomensApparel, Accessories

The Goods Express

☉ Location: Level 2, Departures, Post-Security
⏲ Hours: 24 hours
#Snacks, TravelAccessories, Drinks, Electronics

The Scoreboard

☉ Location: Level 2, Departures, Concourse C, Post-Security
⏲ Hours: Monday to Friday 9:00 am - 5:00 pm
#SportsApparel, Gifts

Today

☉ Location: Level 1, Departures, Concourse E Rotunda, Post-Security
⏲ Hours: 6:00 am - 11:00 pm
#Snacks, TravelAccessories, Drinks, Electronics, Apparel

TripAdvisor

☉ Location: Level 2, Departures, Concourse A, Post-Security
☉ Location: Level 2, Departures, Concourse D, Post-Security
⏲ Hours: 6:00 am - 11:00 pm
#Snacks, Apparel, TravelAccessories

Tumi

☉ Location: Level 2, Departures, Concourse D/E Connector, Post-Security
⏲ Hours: 7:00 am - 8:00 pm
#Luggage, Backpacks, Apparel & Accessories

Uptown Exchange

☉ Location: Level 1, Departures, Concourse E, Post-Security
⏲ Hours: 6:00 am - 11:00 pm
#Snacks, TravelAccessories, Drinks, Apparel, Electronics