What you need to know about car rentals at Charlotte Airport

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Why rent a vehicle in Charlotte?

Beyond exploring the city itself, Charlotte offers several nearby points of interest perfect for outdoor activities and adventure. Renting a car makes it much easier to get around comfortably while saving time.

Save money. Book in advance

Some outdoor and adventure activities include:

• Anne Springs Close Greenway
• Freedom Park
• Romare Bearden Park
• Hornet’s Nest Park
• Reedy Creek Nature Center and Preserve
• Park Road Park
• North Mecklenburg Park
• Nevin Community Park
• Independence Park

Key Points to Consider

Based on recent comments on Google, TripAdvisor, Reddit, and Yelp, many passengers agree that the car rental process at Charlotte Douglas International Airport is generally efficient. However, certain factors can negatively impact the experience if not planned in advance.

• 🟢 Rental center located directly across from the terminal: Allows immediate access without the need for external transportation, frequently cited as a major advantage compared to other large airports.
• 🕐 High demand during peak hours: Friday afternoons, Monday mornings, and holidays often bring long lines and waits of up to 45 minutes, even with a reservation.
• 👥 Variable customer service: While Alamo and Enterprise receive consistent praise for friendly and efficient staff, other companies such as Avis and Sixt have reports of understaffing or less cordial interactions.
• 📍 Helpful but improvable signage: Although directions to the Hourly Deck are clear, first-time visitors mention that more signage in Spanish or with visual symbols would be helpful.

Additional feedback

Some passengers note that the Rental Car Center, while convenient due to its proximity, can become congested during peak demand, leading some to suggest that its layout or location could be reconsidered to improve operational flow.

There have also been occasional issues with actual vehicle availability (especially with Budget and Sixt), and with National’s Emerald Aisle, where the cars offered do not always meet frequent travelers’ expectations.

Overall, users recommend completing digital check-in in advance when available, and verifying the vehicle’s condition via the app or at the counter before leaving. This helps avoid delays and disputes at return.

Rental Car Center at CLT

The Rental Car Center at Charlotte Douglas International Airport brings together eight different companies in a single facility, located in the second-level lobby of the Hourly Deck, directly across from the terminal. Any car rental inquiries should be directed to one of the on-site rental companies.

🔍 Search for a Vehicle

Below are the pros and cons of car rental companies at CLT, based on user reviews:

Alamo

• Pros: Excellent reputation for fast vehicle pickup and return, especially when using advance check-in. Staff are described as “proactive and efficient.”
• Cons: Some customers mention that during long weekends there may be less variety of vehicle models available than expected.

Avis

• Pros: Convenient location and a diverse fleet. Several customers note that the process is smoother when using the mobile app.
• Cons: Recent reviews indicate delays in vehicle pickup and missing receipts at the end of the rental, which complicates expense reporting.

Budget

• Pros: Very competitive rates, especially when booking online. Offers several budget-friendly options.
• Cons: Reports of excessive wait times at the counter and recurring issues with reserved vehicle availability.

Dollar

• Pros: Valued for simple service and low prices. A good option for short trips.
• Cons: Some customers report poorly maintained vehicles or minor mechanical issues at pickup.

Enterprise

• Pros: Praised for customer service, vehicles in excellent condition, and smooth processes even during peak demand.
• Cons: Rates can be higher than average if booking without advance notice.

Hertz

• Pros: Wide range of vehicles and easy upgrades. Strong presence at the airport.
• Cons: Recent reviews mention long lines and inconsistent service at the counter.

National

• Pros: Highly rated Emerald Aisle program, which allows customers to choose from multiple vehicles. Fast process for registered users.
• Cons: Some Emerald Aisle vehicles are not in optimal condition or have high mileage.

Sixt

• Pros: Known for a modern fleet, including premium and sports vehicles. Ideal for travelers seeking a different experience.
• Cons: Mixed experiences: long waits at the counter and lack of clarity regarding deposit policies according to several users.

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Vehicle Pickup

To reach the Rental Car Center, exit the terminal on the lower level (Arrivals/Baggage Claim). Cross the car and bus lanes using the pedestrian crossing and covered walkway to enter the second-level lobby. Once inside, proceed to your rental company’s counter, where a representative will assist you with picking up your vehicle.

Vehicle Return

To return your rental car, follow the airport roadway signs to the Hourly Deck. Pass the Hourly Deck entrance on your left, then take the next left to access the rental car return area. Follow the signs to your rental company’s designated section. Once you have completed the process, use the elevators on the south side of the Deck to reach level 5 or level 1. From there, exit via one of the covered walkways. Cross the car and bus lanes using the pedestrian crossing and enter the terminal.

Operating Hours

• Alamo, Avis, Budget, Enterprise, Hertz, and National: These companies typically have extended hours, opening early in the morning (around 4:00–5:00 am) and closing late at night (around 2:00 am). Hours may vary, especially on weekends and holidays.
• Dollar and Sixt: These companies may have shorter hours, generally opening around 6:00 am and closing around 12:00 am.

💡 Tip

For late-night or early-morning rentals, it is recommended to check directly with the car rental company to confirm operating hours. Additionally, if you arrive late or depart early, some companies offer after-hours pickup or return options, allowing you to leave the keys in a designated drop box.

If you need specific hours or after-hours service, it is best to contact the car rental company directly using the links to their official websites included above.