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Special Needs at CLT
Charlotte Douglas International Airport (CLT) aims to create a seamless experience for all passengers, especially those with disabilities. Based on user feedback, the airport is often recognized for its efforts to ensure that facilities are accessible. However, some passengers have expressed a need for more improvements in certain areas, particularly during busy travel times, to ensure that everyone can navigate the airport with ease and comfort.
User Feedback on Accessibility Services
Passengers with disabilities have shared a variety of experiences regarding accessibility at CLT. While many applaud the airport's efforts to provide inclusive services, some note that improvements in signage and staff availability during peak times could enhance the overall travel experience.
Contacting Your Airline
It is crucial to contact your airline in advance if you need services like wheelchair assistance, personal escorts for connections, or any other special accommodations. Airlines manage wheelchair services, so it is advisable to reach out to them at least 48 hours before your flight. Many travelers recommend arriving early to avoid potential delays, particularly during busy hours. They suggest arriving 3 hours before domestic flights and 3.5 hours for international flights.
Contacting TSA Cares
Inform security screeners about any disability or special equipment you use that cannot pass through x-ray machines. TSA Cares offers a hotline for those needing special assistance at security checkpoints. Some users appreciate the patience and understanding shown by TSA staff at CLT, though others mention that screening delays can occur during high-traffic periods.
Useful Information While at CLT
CLT has made strides to assist passengers in both emergency and non-emergency situations. Bright blue call stations are available at the entry and exit points of the Hourly, Daily, and Express Decks. These stations have been praised for their ease of use, particularly by passengers with mobility challenges. Press the red button for emergencies or the black button for non-emergency issues like car assistance.
TTY/TDD services can be accessed by calling 704-359-4030 or by visiting the Airport Services Counter and Visitor Information Center.
All restrooms are fully accessible. Family restrooms are located near Gates A6, A24, B4, C7, D5, E5, and E15, as well as in The Plaza (between Concourses D and E) and Arrivals/Baggage Claim Zones B and E. Travelers with disabilities often highlight the convenience of these family restrooms, though some suggest increasing their number due to high demand.
Service Animal Relief Areas
CLT provides indoor pet relief areas post-security in key locations:
- Concourse A Connector (between Gates A1-A13 and A21-A29)
- Restroom corridor near the corner of Concourses D and E, opposite Checkpoint E
- Concourse E near Gate E36
Additionally, an indoor area is available in Baggage Claim (pre-security), located between Zone D and Zone E. Pet owners with service animals appreciate the convenience of these areas, though some recommend more frequent cleaning during high-traffic hours.
Parking for Disabled Passengers
Disabled parking is available in all CLT decks and lots, with accessible shuttles running continuously. If assistance is needed, passengers can call 704-359-4038. Several passengers have commended the efficiency of the parking services, especially the complimentary 15-minute parking in the Hourly Deck, which is ideal for assisting disabled passengers into the terminal.
Aira On-Demand Visual Assistance
Aira is a visual interpreting service that provides live, on-demand access to visual information through trained agents. Passengers who are blind or have low vision can use the Aira app to connect with agents who interpret their surroundings via the phone’s camera. Access to Aira is free while on CLT property. Blind or visually impaired passengers appreciate this service for enhancing their independence during travel.
Hidden Disabilities Sunflower Program
Since June 30, 2021, CLT has participated in the Hidden Disabilities Sunflower Program. Passengers can request sunflower-branded items that discreetly indicate they may need extra assistance or time. Passengers with hidden disabilities such as autism, chronic pain, or anxiety appreciate the support and understanding offered through this initiative, which allows them to travel with greater confidence.
For more information, visit the Sunflower Program page.
If a passenger believes they have experienced discrimination, they may submit a written complaint within 60 days of the incident to CLT Accessibility.
Learn more about the Airline Passengers with Disabilities Bill of Rights.