Special Needs at CLT Airport

Coordination with Your Airline

It is essential to contact your airline in advance (ideally 48 hours before your flight) to request services such as wheelchair assistance, escort assistance for connections, or other accommodations. Airlines are responsible for providing these services.

• ✅ User Perspective (Positive): When coordination is successful, airline assistance is crucial and well received.
• 💡 Traveler Tip: Many recommend arriving well in advance (3 hours for domestic flights, 3.5 hours for international flights) to manage these services without rushing, especially during peak hours, as waits or the need to remind staff of requests have been reported.

Assistance at Security Checkpoints (TSA Cares)

Inform security officers of any disability, medical condition, or special equipment that cannot go through X-ray scanners. TSA Cares provides a helpline to request special assistance.

• ✅ User Perspective (Positive): Many users report that TSA staff at CLT are generally patient and understanding of special needs.
• ❌ User Perspective (Challenges): During high-traffic periods, delays at checkpoints may occur even with scheduled assistance. Clear communication and patience are key.

Airport Information and Emergency Points

CLT features bright blue call stations in the Hourly, Daily, and Express Deck parking areas for emergencies (red button) or non-urgent assistance (black button). TTY/TDD services are available by calling Tel +1 704 359 4030 or at the Airport Services desk and the Visitor Information Center.

• ✅ User Perspective (Positive): These stations are valued for their ease of use and for providing a quick point of contact for assistance.

Accessible and Family Restrooms

All restrooms at CLT are fully accessible. Family restrooms are conveniently located throughout the airport (near gates A6, A24, A32, B4, C7, D5, E5, E15, E34; Connector A; The Plaza; United ticket counter; Arrivals/Baggage Claim B and E).

• ✅ User Perspective (Positive): The availability and location of these restrooms are highly appreciated, especially by families and individuals who require more space or privacy.
• ❌ User Perspective (Challenges): Given high demand, some suggest that additional units or more frequent maintenance could be beneficial during peak hours.

Service Animal Relief Areas

CLT offers service animal relief areas both after security (Connector A; D/E corridor; near gate E36) and before security (Level 1, baggage claim, behind carousel 3).

• ✅ User Perspective (Positive): The presence of these areas is essential and highly valued by service animal handlers.
• ❌ User Perspective (Challenges): Some users suggest that cleaning could be more frequent, especially in high-traffic areas and during peak hours.

Parking for Passengers with Disabilities

Accessible parking is available in all CLT decks and lots, with accessible shuttles. For assistance, call Tel +1 704 359 4038.

• ✅ User Perspective (Positive): The overall efficiency of the service is praised. The 15 minutes of free parking in the Hourly Deck are especially helpful for assisting passengers with disabilities in accessing the terminal.
• ❌ User Perspective (Challenges): While spaces are available, some feedback suggests that signage for locating them could be clearer in certain areas.

On-Demand Visual Assistance with Aira

Aira is a free service at CLT that provides real-time visual interpretation for blind or low-vision passengers through trained agents using the user’s phone camera.

• ✅ User Perspective (Positive): This service is highly valued for the independence and confidence it provides, making airport navigation easier.

Hidden Disabilities Sunflower Program

Since June 2021, CLT has participated in the Sunflower Program. Passengers can request free Sunflower-branded items (such as a lanyard) to discreetly indicate they may need additional assistance, extra time, or understanding due to a non-visible disability.

• ✅ User Perspective (Positive): Passengers with conditions such as autism, chronic pain, or anxiety find that this initiative encourages greater understanding from staff and other travelers, allowing them to travel with more confidence and less stress.

For more information, visit the Sunflower Program page.