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Special needs at CLT

The City of Charlotte and are committed to ensuring equity, inclusion, and accessibility for all. CLT continues to modify its facilities, programs, policies, and practices, as necessary, to ensure access is provided.

Charlotte Douglas International Airport (CLT) is committed to providing full accessible facilities for all passengers, employees, individuals with disabilities and members of the underserved community.

Contacting your Airline

Contact your airline prior to travel if you request wheelchairs, for passenger loading lifts, personal assistance throughout a connection or escort assistance for minors.

Please contact your airline  for ALL special assistance needs since wheelchairs are controlled by the airlines, not the Airport. It is recommended to do so at least 48 hours in advance to your trip, due to the high demand for wheelchair service. Besides it is also advised to arrive a little earlier (3 hours if the flight is domestic or 3h30m if is international)

Contacting TSA Cares

When traveling through CLT, please don't forget to inform the security checkpoint screener of any disability or if you have special equipment that cannot go through an x-ray inspection. Reach out to TSA Cares, the hotline dedicated to individuals with special assistance needs, for inquiries regarding screening procedures or assistance at a security checkpoint. It's recommended to call at least a week before your planned flight.

Useful information while passengers are at CLT

Customers requiring emergency or non-emergency assistance now have access to a new device at Charlotte Douglas International Airport. Call stations have been installed at all entry and exit points of the Hourly Deck, Daily Decks, and Express Decks. To use, simply press the red button labeled "PRESS FOR HELP" for emergency situations, or press the black button labeled "INFO" for non-emergency situations, such as automobile assistance. These stations, identifiable by their bright blue color and corresponding blue light, enable individuals to call for help in case of an emergency.

TTY/TDD services are accessible by dialing 704-359-4030 from any TTY/DDD phone or by visiting the Airport Services Counter and Visitor Info Center.

All restrooms at CLT are accessible. Family restrooms can be found near Gates A6, A24, B4, C7, D5, E5, E15, The Plaza near the corner of Concourses D and E, and Arrivals/Baggage Claim Zones B and E.

Adult Changing Stations are conveniently located in family restrooms throughout the terminal, near Gates A6, C7, and E34.

Flight information monitors and visual display screens throughout the terminal provide visual messaging and paging services.

Service Animal/Pet Relief Areas are conveniently situated inside the terminal (post-security) at the following locations:

  • Concourse A Connector (between Gates A1-A13 and A21-A29)
  • Restroom corridor near the corner of Concourses D and E, opposite Checkpoint E
  • Concourse E near Gate E36

Additionally, an indoor area is available in Baggage Claim (pre-security, lower level) between Zone D and Zone E, situated on the back wall behind the bag carousel.

Disabled parking is provided in all CLT decks/lots, with accessible shuttles running continuously. If assistance is required, please call 704-359-4038. For those wishing to park their vehicle and assist a disabled passenger into the terminal, it is advisable to park in the Hourly Deck in front of the terminal. The first 15 minutes of parking in the Hourly Deck is complimentary.

Aira On-Demand Visual Assistance

Aira is a visual interpreting service offering live, on-demand access to visual information through trained agents. Passengers who are blind or have low vision can use Aira to navigate, read, describe, or interpret visual surroundings. Access to Aira is free and unlimited while at CLT Airport and can be used on Airport property, even before arriving at the terminal. Using the Aira app, passengers can connect with a live Aira agent who will visually interpret their surroundings via the user’s smartphone camera.

Download the Aira app in the App Store or on Google Play.

Hidden Disabilities Sunflower Program

Since June 30, 2021, passengers have been able to request sunflower-branded items at the Charlotte Douglas International Airport. These discreet items signal to stakeholders throughout CLT—including staff, Airport partners, and health professionals—that individuals may require additional support, assistance, or simply a bit more time.

The Hidden Disabilities Sunflower Program recognizes that not all disabilities are visible; some are not immediately apparent, such as autism, chronic pain, dementia, anxiety, or visual and hearing impairments. Living with a hidden disability can pose daily challenges, yet it may be difficult for others to recognize, acknowledge, or understand these obstacles.

For further information, visit the Sunflower Program page.

If an individual believes that have experienced discrimination, can submit a written complaint as soon as possible, but no later than 60 days after the alleged violation, to CLT Accessibility.

Learn more about the Airline Passengers with Disabilities Bill of Rights